Brandon Rose | Page 14

I believe I was over charged for a free life time oil change and tire change overs. I was also charged for a part that I'm not sure for what? Please explain the charges. change and tire change overs. I was also charged for a part that I'm not sure for what? Please explain the charges. More

by deejohn Verified Customer Verified Customer

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The Service Department has made significant improvements to their customer service experience. I was very happy with my service experience on 4/4/25. to their customer service experience. I was very happy with my service experience on 4/4/25. More

by LISABUG1983 Verified Customer Verified Customer

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Service was wonderful. Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! Text reminders were also very helpful. Everyone showed kindness with people. Appreciate the awesome service! More

by Lila Verified Customer Verified Customer

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Service was great, just a challenge to schedule the appointment and that experience can be improved greatly. Christian and Brandon were great to work with. The call tree and contacting the service de appointment and that experience can be improved greatly. Christian and Brandon were great to work with. The call tree and contacting the service department isn’t clear and fortunately Christian has provided us with his direct line for the next time. More

by RR_WALLER Verified Customer Verified Customer

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This experience was much better than previous times I’ve been there. Glad to see customer service is improving again. been there. Glad to see customer service is improving again. More

by Dawn Stoops Verified Customer Verified Customer

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Efficient and courteous service. Difficult to make an appointment. I’d much rather deal with a person that with your automated system. Difficult to make an appointment. I’d much rather deal with a person that with your automated system. More

by jbclayton51 Verified Customer Verified Customer

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Awesome customer service, convenient service appointment scheduling, tentative to customer needs, reasonable time of service! scheduling, tentative to customer needs, reasonable time of service! More

by schustergary Verified Customer Verified Customer

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Cristian was good and helped a lot, good service and care to the customer. Thank you! to the customer. Thank you! More

by R Verified Customer Verified Customer

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The dealership was clean, comfortable and quiet. Service was completed with minimal delay. I did not expect oil change to be free. Service was completed with minimal delay. I did not expect oil change to be free. More

by WETHERDG Verified Customer Verified Customer

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I have a prepaid oil change package that I purchase when I bought my 2021 Hyundai Tuscon at Lithia. However, when I came in on my scheduled oil change appointment, Brandon was very pushy regarding buying a I bought my 2021 Hyundai Tuscon at Lithia. However, when I came in on my scheduled oil change appointment, Brandon was very pushy regarding buying a hot oil flush package stating that I needed to do this, without even having to inspect my vehicle first. The vehicle that Lithia services every 6 months. When oil change was complete, I checked it and it was dark color. I asked Brandon if oil change was done and he stated it was but that’s why I should buy that $400 package he spoke of. I immediately called a relative who is a mechanic and owns his own shop who told me not to buy any of the things Brandon tried to sell me. More likely they just added the oil and did not change. Next time I’ll be asking them to show me oil filter after the change. More

by Marina D. Verified Customer Verified Customer

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