Brandon Rose | Page 13

Fast, friendly, professional. The dealership is always nice and clean. I love the 'shuttle' service they offer. The dealership is always nice and clean. I love the 'shuttle' service they offer. More

by Mitch3llAnd3rs0n Verified Customer Verified Customer

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Great service and very helpful. Glad I bought from here and would recommend to others Glad I bought from here and would recommend to others More

by Alaska EV Verified Customer Verified Customer

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I bought my 2023 Hyundai Sante Fe in June of this year. Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, t Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, they let me borrow another car until it got it back. Within a week of having it back, I experienced the issue again and made an appointment to go with the technician on a drive to do it in front of them. Tim (the technician) was AMAZING!! He stayed with me for almost 30-40 minutes driving around to help recreate the issue. He reassured me that he believed me and was willing to keep going until it happened for us both. We finally went back to the dealership service and it happened right in front of their garage doors! He immediately got out his equipment and looked for the problem. Unfortunately nothing showed up on his iPad, but he was not undetermined! He saw the issue in front of him and soldiered on! His manager (Christian Diaz) and him put their heads together and found a software patch that went under the radar and tried that. Fortunately, it was the fix! My car has driven beautifully since then! The Hyundai Lithia team has been wonderful since I first purchased this car a month ago. The sales person, Owen Luke, didn't put any pressure on us and talked to me (and not my husband) because he knew I was the one who was getting this car. He made sure that when I came back with the issues that I would be taken care of and it would be fixed, no matter how long it took. The sales manager, Anthony Mingus, made sure when we were still trying to figure out what was wrong with the car that I had another car to drive for those two weeks. Finally, the service staff: Brandon Rose, Christian Diaz, and Tim (name not listed on their website, but the technician) were incredible. They listened, and although we were looking for a needle in a haystack, believed me throughout the whole process. I teach middle school students about business and customer service at a local school and these gentlemen showed what customer service should be about. They gave me the benefit of the doubt and they stuck with me until we were able to find the issue. Thank you Lithia Hyundai. You are truly my forever dealership! More

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Service provided was excellent. Oil change and vehicle maintenance inspection was quick and took less than the estimated time. Oil change and vehicle maintenance inspection was quick and took less than the estimated time. More

by Jacob.k.burghardt Verified Customer Verified Customer

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Brandon was most helpful. Also the tech who worked on my car was GREAT because parking is so tight at the dealership but he had backed my car in front facing out so I was able Also the tech who worked on my car was GREAT because parking is so tight at the dealership but he had backed my car in front facing out so I was able to just drive away and not sweat hitting another car!! More

by ALISNAK Verified Customer Verified Customer

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Anchorage Hyundai Lithia provides great service and wonderful assistance in helping me maintain my vehicle! wonderful assistance in helping me maintain my vehicle! More

by Nachos Verified Customer Verified Customer

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They are the best for customer service, and I always get the best treatment. They answer all my questions and always make sure I'm taken care of. the best treatment. They answer all my questions and always make sure I'm taken care of. More

by MandyE Verified Customer Verified Customer

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Oil change taken care of as would be expected. In a reasonable amount of time. In a reasonable amount of time. More

by KDubb Verified Customer Verified Customer

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Service department was EXCELLENT! ! Very courteous and efficient- they even managed to turn off a very annoying driver alert signal for me. That alone makes them winners!🤠 ! Very courteous and efficient- they even managed to turn off a very annoying driver alert signal for me. That alone makes them winners!🤠 More

by vvbcpastor Verified Customer Verified Customer

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Please launch the Genesis in anchorage. Brandon, he is the kindest person I've ever met at service centers in anchorage. Brandon, he is the kindest person I've ever met at service centers in anchorage. More

by Gorillaz Verified Customer Verified Customer

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