Brandon Snow

Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit withou when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place! More

by daltons1995 Verified Customer Verified Customer

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It was simple and easy. There wasn’t a lot of time spent on things I didn’t want or need. There wasn’t a lot of time spent on things I didn’t want or need. More

by blechenk Verified Customer Verified Customer

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We are very pleased with our Grand Highlander purchased from Toyota Direct. Even though our sales person, Robert Liniger, is not listed below, we would give him 5 STARS for his friendly welcome, his full from Toyota Direct. Even though our sales person, Robert Liniger, is not listed below, we would give him 5 STARS for his friendly welcome, his full attention to us, and his assistance in helping us secure our Grand Highlander. We had been to three other dealers and Robert made the difference in us choosing our vehicle. Brandon Snow was also very friendly and helpful with our financing, making us feel at ease and trusting with our financial commitments. More

by dkindinger Verified Customer Verified Customer

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I was waited on right away. I went to Toyota west and was ignored for 45 minutes They listed 11 Siennas in stock and only had two and they said those were already sold I went to Toyota west and was ignored for 45 minutes They listed 11 Siennas in stock and only had two and they said those were already sold More

by rlleson Verified Customer Verified Customer

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My experience with the dealership here in Denver was less than stellar, but Ron Susi in Columbus was super. He was attentive to all my requests and getting to meet him in person was a pleasure. I don't say than stellar, but Ron Susi in Columbus was super. He was attentive to all my requests and getting to meet him in person was a pleasure. I don't say that lightly. I was disappointed with my experiences in other dealerships and other retail stores. But that was not the case with Toyota Direct and Ron, my salesperson, and Brandon in finance. I was nervous getting a new car to begin with and add to that getting a new car out of state, Ron made it a pleasure and made me feel as though I was making a good decision. Part of getting a new vehicle is being happy with that decision when you drive away. So, thanks again. Ron, glad you were my salesperson. More

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service was good on my new RAV 4 Hybrid 2025. Better than Finance in the sales dept. Better than Finance in the sales dept. More

by KWREAGAN Verified Customer Verified Customer

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Well, the sales floor was a little dated, need something to improve the mood of buying a vehicle...the salesman was green but tried very hard. Lack of product knowledge. Financing paperwork was wrong two ti to improve the mood of buying a vehicle...the salesman was green but tried very hard. Lack of product knowledge. Financing paperwork was wrong two times, process could've been a lot quicker. No pop corn in the pop corn machine but the grape squishy made up for it.. More

by kcrockett1 Verified Customer Verified Customer

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Was always greeted with a smile. Always helpful in anything I requested. Speedy and polite and very knowledgeable about their products. Always helpful in anything I requested. Speedy and polite and very knowledgeable about their products. More

by Bear Verified Customer Verified Customer

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It was a nice experience. Quinton was vey nice and through. Brandon did a nice job as well. Quinton was vey nice and through. Brandon did a nice job as well. More

by mr.ed Verified Customer Verified Customer

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Just great people all around and wonderful to work with at every level. Great experience!! at every level. Great experience!! More

by delvinharshaw Verified Customer Verified Customer

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