Basha Osman

My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

by Nurto Abdulla Verified Customer Verified Customer

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The customer service was excellent . Every thing was take Care as well. It was amazing. Every thing was take Care as well. It was amazing. More

by salifoussoumah Verified Customer Verified Customer

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Great experience sales and finance team very professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! More

by dmaraffa Verified Customer Verified Customer

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Wonderful dealership with great employees. We received a great deal on the exact vehicle we were shopping for. Very modern and clean facility well stocked with new Toyota vehicles. We received a great deal on the exact vehicle we were shopping for. Very modern and clean facility well stocked with new Toyota vehicles. More

by mike.sedmak01 Verified Customer Verified Customer

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Everyone was very helpful and made the buying process easy. I would highly recommend the dealership to family and friends. easy. I would highly recommend the dealership to family and friends. More

by haroldvest1 Verified Customer Verified Customer

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Overall good experience, happy with result. I was disappointed I started with Basha but didn’t finish due to planned travel and ordering of vehicle. I will say, anytime I called to check on ord I was disappointed I started with Basha but didn’t finish due to planned travel and ordering of vehicle. I will say, anytime I called to check on order or availability of my sales person I never once had a flawless phone call. Messages not returned or being connected to wrong person several times. More

by matty414d Verified Customer Verified Customer

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The sales person was nice but the finance person was too pushy and not personable. pushy and not personable. More

by drewblevins511 Verified Customer Verified Customer

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They didn’t have the car in stock so no way to test drive one. No deals on the price one. No deals on the price More

by chand4546 Verified Customer Verified Customer

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Abdiaziz helped us, and he was a wonderful guy. We enjoyed our ride and we are good to go. We enjoyed our ride and we are good to go. More

by ahaji2005 Verified Customer Verified Customer

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Very helpful but sometimes takes while getting hold or get back answers. They are honest and truthful get back answers. They are honest and truthful More

by qordheer Verified Customer Verified Customer

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