Brandon Warwick | Page 15

Disappointed Buyer beware! I have purchased two cars from Henry Brown and was happy with the process as well as their fantastic service department, but based I wha Buyer beware! I have purchased two cars from Henry Brown and was happy with the process as well as their fantastic service department, but based I what I learned AFTER the deal was complete, I will never go there again. They contacted me to trade in my 2015 Encore for a 2017. I went in just to see what kind of price I could get, and thought I was getting a decent deal since my payment and terms were not terribly different. However, I was working with three different sales people because no one had time to dedicate just to my transaction-- they all had appointments coming in and out. When it got to finance, I signed the paperwork thinking that all was as discussed. A couple of weeks later, a new license plate arrived in the mail and I found out they had voided my old personalized plate and kept my registration credit. It cost me almost $100 to get my old plate back. I called the dealership to get my registration credit back, but no one returned my call. Then, when I contacted the warranty company to get a refund on the balance of my warranty, I was told the dealership had taken the $1300 check. I called to find out what happened, left a message, but of course, no one called back. I called again two days later and spoke to the finance director who said that I had agreed to use that money as a down payment for the new car, and that I had just "misunderstood" the deal. I am an English teacher with a master's degree; I did not "misunderstand" what was being said. The finance guy said it was the sales person's responsibility because the refund amount was entered as my down payment (no one in sales EVER mentioned that little detail), and the sales department says it wasn't them, it was finance who handled that part. In effect, sales put it in as a down payment without my knowledge or consent, and finance slid it by in the paperwork. I should have more thoroughly read every paper I signed, but I stupidly trusted them because every one had been so friendly. I wonder how many of the people writing positive reviews on got duped out of license and warranty refunds and don't even realize it. I'm terribly disappointed; I wanted to believe that there was such a thing as an honest dealership, but my faith was misplaced. I hope they enjoy the almost $1500 they kept from my two refunds-- I was banking on it to buy Christmas presents for my kids. More

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Absolutely amazing!! Amy Hinchey went far beyond what she needed to to help us with our cars. Because of her (and Brandon) we purchased 2 vehicles. 1 was a 2016 Buick Vera Amy Hinchey went far beyond what she needed to to help us with our cars. Because of her (and Brandon) we purchased 2 vehicles. 1 was a 2016 Buick Verano and the other a 2013 Nissan Armada. We will definitely be coming back to Henry Brown GMC Buick as long as Amy is there. More

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