Brandy Berndt | Page 2

As a retired Army Colonel I appreciate excellent customer service and Eric and Shelby made it extremely easy in this confusing time we’re in, they are honest and were a pleasure to work with. service and Eric and Shelby made it extremely easy in this confusing time we’re in, they are honest and were a pleasure to work with. More

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Let me preface this by saying that I have been in sales for over 15 years and I have never experienced what I experienced at this dealership and with the salesperson, Brandi. I have never in my life met a for over 15 years and I have never experienced what I experienced at this dealership and with the salesperson, Brandi. I have never in my life met a more unprofessional person as her. I was aware that her dealer rating was the lowest at the dealership but I was stuck with her because she answered the phone when I inquired about the vehicle. I certainly understand why her rating was/is so low. sje haz zero personality and from the get go of conversation basically told me that you have no chance at getting this car unless you accept the price as is and take below market for your trade. We made our offer which wasn’t even a grand less than asking. And told her what we wanted for our trade. She left and came back 2 minutes later and said “we are just too far apart, thanks for coming in and have a good day.” Uh ok. Didn’t want to negotiate at all. If you call this place and Brandi answers, hang up and call back or ask to speak to someone else. She is literally that bad of a salesperson. More

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Dave is an outstanding, easy-going, knowledgeable sales manager with years of experience in dealing with the VW lineup and other automakers. Regarding my personal experience, he made the impossible possibl manager with years of experience in dealing with the VW lineup and other automakers. Regarding my personal experience, he made the impossible possible. I would buy another car from him any day of the week. If you are in the market for a good car, he is your man! More

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Dave has been awesome for countless years with all my cars! Super helpful and I would highly direct others to him for his service and care! Looking forward to working with him soon when my lease is up! cars! Super helpful and I would highly direct others to him for his service and care! Looking forward to working with him soon when my lease is up! More

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I have personally used Brandy at Dean Team Kirkwood twice. She is wonderful. I leased a Tiguan the first go around and am currently leasing an Atlas Cross Sport. I told her what I wanted, and she made twice. She is wonderful. I leased a Tiguan the first go around and am currently leasing an Atlas Cross Sport. I told her what I wanted, and she made it happen both times. She knows her stuff as well. I highly recommend Brandy and the rest of the team at Dean Team Kirkwood. More

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Very honest and hardworking and very accommodating. Best service I’ve had from a dealership and in sales. Thank you Brandy Best service I’ve had from a dealership and in sales. Thank you Brandy More

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She sold me a damaged car and tried to trade me out for something worst it took three months to get the title of the car and doesn’t like people that speak Spanish something worst it took three months to get the title of the car and doesn’t like people that speak Spanish More

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Brandy was nice, upfront and professional, I have talked to other sales in the company and she was the only personal with honesty and calls back!!!! to other sales in the company and she was the only personal with honesty and calls back!!!! More

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Worst customer service experience I've had as a consumer in my lifetime. Dean Team Kirkwood leads the way not just for a auto dealership but any customer service I've experienced. A few key points of my dis in my lifetime. Dean Team Kirkwood leads the way not just for a auto dealership but any customer service I've experienced. A few key points of my disgust with this dealership. Bill, their finance manager, got frustrated at me for wanting to pay cash for the vehicle and was visually frustrated about me not wanting to finance through them. He had the audacity to say with frustration "JUST FINANCE THE VEHICLE MAN!" Respectfully Bill, I am a Certified Financial Planner with over a decade in the financial securities industry. You work at an auto dealership. He also became visibly frustrated when I declined the extended warranty and continued to try to force me to purchase the additional warranty. I was unsuccessful in my attempt to ease the tension in his office by asking how his day was, saying he had beautiful children (in the photos of his office). Nothing changed and his demeaner was still one of hostility. My second frustration stems from Dean Team purposefully photographing the vehicle to hide the fact that the panoramic sunroof shade was broken and hanging down in the rear passenger seats. They knew it was broken omitted disclosing this in the summary of the vehicle and deceptively posting photos of the vehicle at angles to mislead the consumer (making it look like it was operable and that the vehicle had no issues). An even larger pain point in my purchase was when I called Dean Team Kirkwood to with additional questions. One of their female sales associates Brandy Peters covered the microphone and said "I'll be there in a minute this a hole on the phone is wasting my time" She obviously intended to cover the microphone but obviously failed to do so well enough. When her attention returned to the call, I asked If I was the a hole that was wasting her time. At that point she didn't even acknowledge what she had said and just asked "Do you have any other questions about the car?" On a second occasion I had called with questions, a male rep just disconnected the call in the middle of my question. I made 2 calls total to ask about the vehicle. My sales rep Kathleen Bute was the only positive part of my experience. The remainder of the people that I interacted with had no moral compass and customer service may as well have been differential equations to them. None of them had any place in a sales or customer service role. I wouldn't hire them as front line "new to the industry" reps at my financial firm. Heed my warning. Avoid this dealership at any cost. Had time not have been a constraint for my vehicle purchase, I would have bought from literally any other dealer. To add to my frustration I have had the vehicle 2 weeks now and two of the vehicle's tires have leaks in them. Losing about 6lbs of air in 48 hours. They had to have known this as a warning light comes on every two days and that light was not on either of the two times I test drove the vehicle. Terrible service all the way around. As a consumer, I felt it my responsibility to warn the public about the level of service to expect when interacting with Dean Team Kirkwood. I would have liked to give zero stars but it doesn't appear to be an option. My hope is that I have saved someone a nightmare of a car purchasing experience. More

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They run a shady operation. They bought my leased vehicle from VW without consulting me or discussing my lease end options after I mentioned my wife had already bought a new car. I could've bought the car at from VW without consulting me or discussing my lease end options after I mentioned my wife had already bought a new car. I could've bought the car at the residual value, lease a new vehicle, or purchased a different car with them. SHADY More

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