Brenda Nappi | Page 20

I should've gone to lagrange When you actually go through the purchase they are liars. Andre promised that the shade would be fixed. Their resolution was for me to pay for it. T When you actually go through the purchase they are liars. Andre promised that the shade would be fixed. Their resolution was for me to pay for it. The reasoning is that THEY RAN OUT THE 36K mile warranty that would have paid for it. The vehicle was loaned to someone before I purchased it and that person damaged the vehicle internally. I went to view the vehicle 2 weeks beforehand. And it was like new. When they brought the vehicle to me it was a mess and when I requested it be cleaned I was treated as if I was bothering them when I requested good service. I'll NEVER use this dealership. I needed a vehicle and they took full advantage of that need. Chase said he'd take care of me because I was a veteran. Not only do I not feel taken care of I wish I'd have drivento lagrange or Auburn. This review won't make a difference as they don't care they already have the money. That was obvious when I showed them the check from my credit Union. They don't care about the customer. And what my vehicle was in service for STILL ISN'T FIXED. I'm worn out from calling and going up there repeatedly. Never again will I go to this dealership. More

Helpful 1

Report | Print

Tires For Life is a Lie I just had my car in for a service/oil change this morning. I have had the car for 3+ years, it's a decent car with no problems. We had asked on the p I just had my car in for a service/oil change this morning. I have had the car for 3+ years, it's a decent car with no problems. We had asked on the previous oil change about getting new tires and were told that it wasn't time yet. Mentioned it again this morning and was told the same thing. I have recently been approached by a couple of co-workers that told me I needed new tires. It's quite obvious that it's time for them to be replaced but KIA keeps saying "No, it's not time yet". Obviously this advertisement of "Tires for Life" is just a ploy to get customers. I guess I'll go out and purchase my own tires or just trade my KIA in for an American made car. I really can't blame the employees for following what is obviously KIA policy. It appears that they avoid tire replacement at all cost. I'll never by another KIA. More

Helpful 1

Report | Print

Very helpful Brenda was very helpful. She is a great person. She kept me updated on what was going on with my recall service. Thanks to brenda, my day was less str Brenda was very helpful. She is a great person. She kept me updated on what was going on with my recall service. Thanks to brenda, my day was less stressful. More

Helpful 0

Report | Print

Outstanding! I recently traded my 2016 Kia Sorento to gain more options on the Sorento. The Sorento I traded was in mint condition. They knew the parameters of t I recently traded my 2016 Kia Sorento to gain more options on the Sorento. The Sorento I traded was in mint condition. They knew the parameters of the sale, and they made it happen! Everyone was so helpful and friendly. The entire dealership is customer friendly. I have purchased many cars in my lifetime, and Kia Autosport by far is the best dealership I have experienced. Brenda Nappi Brenda is always willing to help in any way she can. I had my 2016 Sorento serviced there every 5000 miles. She explains exactly what will be done and the cost. If there is something extra, she comes out and explains it in detail, so there is never any surprises. They are prompt with taking your vehicle into the service department. While you wait, they provide refreshments, free wifi, and a TV. Now the dealership has built a laser car wash, and you get the basic car wash free when you leave. What more can you ask for! Brenda is an asset to Kia Autosport. Phillip Futrell Phillip was very helpful and after we talked on the phone, I drove down to Columbus. The Sorento that I was looking at online was pulled and was parked out in front of the dealership, waiting for me to arrive. He showed me what was included. Once the deal was made, he had some young ladies set up my iPhone with UVO. He also made my first service appt. and handed me a handwritten sheet with the date and time on it. Filled the gas tank, and the car was clean! He took care of getting my old license plate, and he put on the temporary license plate. He thought of everything! Phillip is an asset to Kia Autosport. Chase Fair Chase is what I call the deal maker. He is very personable, and I never felt any pressure from him nor did I feel rushed. I might mention that the showroom was buzzing with customers. He took his time, explained the deal, and then made the deal happen. He stayed with the deal even when we discovered I had frozen my credit! Chase is a professional and an asset to Kia Autosport. John Betts was very friendly and helpful. Even though I used my credit union to finance the car, he worked with them and made it so easy!!!! I know he had to be tired and it was a late Friday afternoon, but he worked until everything was done. I was able to drive my new Sorento home. John is an asset to Kia Autosport. More

Helpful 0

Report | Print

Awesome The experience was AWESOME! Phillip was a wonderful salesman. He cared about all the little details. Getting the Soul serviced was even a pleasure. B The experience was AWESOME! Phillip was a wonderful salesman. He cared about all the little details. Getting the Soul serviced was even a pleasure. Brenda was very informative while i waited. More

Helpful 0

Report | Print

Wonderful and very friendly Because the way mrs Brenda,informed me of all the things that needed to be done to my Kia soul was in a very good ways to understand and very good and Because the way mrs Brenda,informed me of all the things that needed to be done to my Kia soul was in a very good ways to understand and very good and helpful More

Helpful 0

Report | Print