Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Bret Hines
Refer Me
535 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
Read more535 Reviews
Write a Review
535 Reviews of Bret Hines
February 28, 2019
Great Service Experience I have been to many car dealerships over the years and it’s clear to me that Rallye BMW is the nicest, most professional of all the dealers I have eve I have been to many car dealerships over the years and it’s clear to me that Rallye BMW is the nicest, most professional of all the dealers I have ever used for service. More
by Peter Tittler
Verified Customer
Helpful 
February 26, 2019
Awesome For the best service of my BMW rallye is the place for me. In my experience they are the best to repair your car very warm friendly professional For the best service of my BMW rallye is the place for me. In my experience they are the best to repair your car very warm friendly professional More
by DOCTHEONE91
February 24, 2019
Service Bret Hines is an excellent service professional. His knowledge and experience seems to be unmatched. He goes out of his to make sure you will want t Bret Hines is an excellent service professional. His knowledge and experience seems to be unmatched. He goes out of his to make sure you will want to come back to Rallye BMW More
by SUKWA
February 20, 2019
Turned Nightmare I'm actually shocked looking at theses other reviews. I'm wondering why I didn't receive the courtesy, professionalism & respect that other customers I'm actually shocked looking at theses other reviews. I'm wondering why I didn't receive the courtesy, professionalism & respect that other customers witnessed. Mr. Romano was not my adviser at all. My adviser Bret called me & let me know my vehicle was ready for pick-up so when I got off I headed over to Rallye. When I arrived I paid for the service & was told that my vehicle would be arriving in the bay shortly. After about 10 mins of waiting on my vehicle I noticed others that had arrived & paid after me retrieve their vehicles before me. As I mentioned earlier, Bret said my car was ready, so what was the hold up. I then went outside to the bay where the porters were and asked why my car was taking so long. After 3 different employees checked for my ticket number on my paperwork I was still left standing there with no vehicle in sight. Now, I'm worried. Nearly a half hour passed and I noticed that I was the only person still waiting. Frustration settled in. I went back inside obviously upset and asked the women who took my payment what was going on with my car, why hasn't it arrived. That's when Mr. Romano approached me and asked to see my paperwork. After I handed it to him he proceeded to tell me I didn't have to yell. I had never said a word to Mr. Romano but this is what he thought would be a proper response to an upset paying customer. I then told him I was just trying to find out what was going on with my truck. Mr' Romano then decided to throw my paperwork in the floor and walk away. The porter then walks up and picks up my paperwork apologizing which was not his fault anyway. He then walked over to the box on the desk and retrieved my car key which the whole time no one had done and this is why my car was never brought to the bay in the first place. I've been a BMW customer for the past 7 years and always thought I would be a lifelong customer. I usually go to Freeport BMW for service since it's closer to my home but since I work in the area I dropped my car off to Rallye to get serviced for the 1st time. I have never been treated in such a way by any employee of BMW and I will NEVER step foot in Rallye for anything EVER again. Now, I'm honestly reconsidering if BMW is even the car for me. This is not the treatment that I pay for!! More
by SHairston
Other Employees Tagged: Adam Romano
February 20, 2019
Efficient, speedy and courteous! Annual maintenance and state inspection completed in a short time. Every consideration was made to accommodate me. Rallye never disappoints. I’ve en Annual maintenance and state inspection completed in a short time. Every consideration was made to accommodate me. Rallye never disappoints. I’ve enjoyed their sales and service for over 20 years. More
by MAR.TELL
Other Employees Tagged: George Kanes, Gianni Marini
February 14, 2019
Great service I’ve been coming to Rallye for close to ten years. I purchased my first bmw from another dealer and brought it into Rallye for service. Chris was the I’ve been coming to Rallye for close to ten years. I purchased my first bmw from another dealer and brought it into Rallye for service. Chris was the first Rallye employee I ever met and the quality of work and the fact I know will be treated honestly and fairly will keep me coming back. I have since purchased three bmw’s all from Rallye More
by RAYDIESEL64
Other Employees Tagged: Christopher Blanco
February 13, 2019
Amazing dealer. Rallye has been above and beyond in servicing my BMW. Brett Hines is a pleasure to work with and exudes total professionalism. I highly recommended th Rallye has been above and beyond in servicing my BMW. Brett Hines is a pleasure to work with and exudes total professionalism. I highly recommended this dealer to anyone who wants to be treated fairly and honestly. More
by William Kayen
February 07, 2019
Great Sales & Service Experiences!! I recently leased a BMW 5 Series from Rallye. On my way to work, there was an error message. I called Rallye and they said come right in and we will I recently leased a BMW 5 Series from Rallye. On my way to work, there was an error message. I called Rallye and they said come right in and we will take care of you. Upon arrival, I was treated like a VIP. They gave me a brand new 5 Series loaner car with a full tank and asked that I return it with 1/2 a tank. I was on my way in no time and wasn't even late for work. My car needed a software update. Rallye also checked the whole car over, topped off all the fluids and gave it a carwash. More
by MITCHADAM24
Other Employees Tagged: Gabriel Hale
February 04, 2019
Great Service center Great service center. Dennis is the best in service department. Always goes above and beyond his job requirements and always a pleasure to deal with. Great service center. Dennis is the best in service department. Always goes above and beyond his job requirements and always a pleasure to deal with. More
by KOSTA71
Other Employees Tagged: Adam Romano , Dennis
January 28, 2019
Good service They are willing to help and take care of problem, I was having some issues with breaks which is still not resolved since dealer did not have the part They are willing to help and take care of problem, I was having some issues with breaks which is still not resolved since dealer did not have the part but Breat had explained and he is working for it to be fixed More
by ASHOKGHOOI
