Brett Lloyd | Page 2

Dropped my truck off at 4PM on a Thursday for a 7 AM Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answeri Friday appointment for oil and state inspection. Called multiple times afternoon after 4 PM on Friday to check status, unable to get past AI answering computer to talk to a human. AI said it would send text to service department who would get back to me with status. Gave up and came in on Saturday morning to pick up truck not ready never touched. Service done while I waited. More

by GHORTON3 Verified Customer Verified Customer

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On time place very kind and helpful while making a choice on a new helping matter on a new helping matter More

by Gordon Verified Customer Verified Customer

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The staff greeted us immediately and were very welcoming. All team members appeared knowledgeable about Kias. I liked how they talked about purchasing from the dealership they worked at. All team members appeared knowledgeable about Kias. I liked how they talked about purchasing from the dealership they worked at. More

by PRECIOSA8604 Verified Customer Verified Customer

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Great mechanics and a service manager is A+ took time out to chat with me without reservation answered all my questions to chat with me without reservation answered all my questions More

by pricillak91 Verified Customer Verified Customer

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I love how they always welcome me back when I bring my car in to be serviced car in to be serviced More

by christinabrownson26 Verified Customer Verified Customer

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Took them 3 months to resolve a recall , to have my prescription sunglasses taken from my car . Horrible customer service on top of that with a rude and disrespectful general manager . prescription sunglasses taken from my car . Horrible customer service on top of that with a rude and disrespectful general manager . More

by DMAZZULO Verified Customer Verified Customer

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I wish I could leave a negative stars. After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one After my car sat at this dealership for several months. I finally got the call that it was ready for pick up. When I got there, they asked oh no one called you to which of course I'm surprised. I get there and they say oh your car was broken into on the lot. It's undrivable again. I've reached out to management, leadership as well as Kia's customer service department and I still do not have a resolution. It has been weeks and I still don't have my car. They do not communicate. They are unresponsive and they have not taken responsibility for the fact that my car was damaged under their watch. More

by rlricks2 Verified Customer Verified Customer

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Good , on time offers more than enough. I would recommend their service to other. Need to keep their word to what need to be done service wise. I would recommend their service to other. Need to keep their word to what need to be done service wise. More

by 624willu Verified Customer Verified Customer

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Service write up person was courteous and fast service. I hope I get him next time. I hope I get him next time. More

by Randallcarrier Verified Customer Verified Customer

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Southern KIA Greenbrier has good customer service. The Manager and Sale rep will help you find a good deal. I'm satisfied with 2 purchases. The Manager and Sale rep will help you find a good deal. I'm satisfied with 2 purchases. More

by MADISONW37 Verified Customer Verified Customer

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