Brett Lloyd | Page 6

This team really helped me out. I don’t live here and they helped me find a car because mine had broken down. They are the best. I don’t live here and they helped me find a car because mine had broken down. They are the best. More

by QUEENBRIE123 Verified Customer Verified Customer

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The process to get it in was easy at first. I took it in, got approval for warranty work then my service advisor vanished and I called and emailed upper management to no avail. Probably called I took it in, got approval for warranty work then my service advisor vanished and I called and emailed upper management to no avail. Probably called more than ten times trying to find out what was going on and rarely if ever got a call back. Took a month to get someone to finally schedule another auto get the work done. When I finally got it scheduled, it was another month away and when I picked it up, there was confusion about if I was in warranty and such but it got figured out. The final people who assisted me were cool but it shouldn’t be a three month (four almost if you found the wait for the first appointment) process to get work done. People kept saying others would call me back and no one ever did. I could understand if I was being difficult but I was just trying to follow up on work that was already approved and it was a huge hassle. More

by BERNASERRA Verified Customer Verified Customer

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This group is wonderful to work with. Brett Lloyd and his team are very professional and excellent to work with. We will never purchase another vehicle from another group. Brett Lloyd and his team are very professional and excellent to work with. We will never purchase another vehicle from another group. More

by TGENTRY1 Verified Customer Verified Customer

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They are the worst, no communication. We had appointment and when we took it They claim we didn't have. Had to fine the message to prove we had. They are working on a recall notice and ha We had appointment and when we took it They claim we didn't have. Had to fine the message to prove we had. They are working on a recall notice and have the the car over a week now, but they won't return are call to find out what's going on with it. Don't buy a Kia in this area, they are only dealer around. More

by TEE.TOT Verified Customer Verified Customer

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You garage is the worst, you make appointment to see someone to make the real appointment. Even then we were told we didn't have one until a pulled my phone ans proved it. I don't trust your company. I someone to make the real appointment. Even then we were told we didn't have one until a pulled my phone ans proved it. I don't trust your company. I will never recommend southern to anyone. More

by TEE.TOT Verified Customer Verified Customer

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The sales and service team are great to work with they worked hard to make everything right for us. worked hard to make everything right for us. More

by RCRAVENS757 Verified Customer Verified Customer

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Very poor management, keys and/or cars can’t be found and customers leave empty-handed in frustration; they claim every vehicle has add-ons customers have to pay for, but there doesn’t seem to be a way to k customers leave empty-handed in frustration; they claim every vehicle has add-ons customers have to pay for, but there doesn’t seem to be a way to know if those add-ons are on a car, which leaves one in doubt of its legitimacy. More

by Zorro Verified Customer Verified Customer

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I purchased my 2018 Buick Encore new from Southern Buick . Have always had my vehicle serviced here . Not always satisfied but never felt like they were dishonest until last visit 01/09/2025. I was advised . Have always had my vehicle serviced here . Not always satisfied but never felt like they were dishonest until last visit 01/09/2025. I was advised they were busy and 3 mechanics had called out. I left my vehicle for service and tire rotation . Jeri was to call when ready . I received a text in just a little over an hour it was ready. After having lunch and shopping I returned to pick my vehicle up. Went in and was advised my vehicle needed some work. Service and tire rotation was complete. I noticed as soon as I approached my car the tires had not been rotated .Adviser and Paper work had indicated it was completed . I showed adviser how I knew it had not been done. Adviser takes my car back and eventually was completed. I called Brett the manager few weeks later . After gathering my composer .He was happy to hear that the rotation was completed. My question/concern was can I trust I actually got a oil change. Brett asked is there oil in your car. I replied Yes but is it new oil ? He assured me he would not have them working there if he couldn't trust them . But can I trust them ? More

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Very good customer service. They were very polite. They gave good service and they let me know what was going on on my car and kept me updated.. They were very polite. They gave good service and they let me know what was going on on my car and kept me updated.. More

by SHAWNAREYNOLDS3715 Verified Customer Verified Customer

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Engine light came on after this horrible service. They forgot to install the oil plug They forgot to install the oil plug More

by gefferycole Verified Customer Verified Customer

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