Brett Lloyd | Page 5

Southern refused to find the root cause of a rattling noise coming from a door panel under warranty. Door panel was never removed for investigation of said rattling, and the general manager “suggested” I noise coming from a door panel under warranty. Door panel was never removed for investigation of said rattling, and the general manager “suggested” I take my truck elsewhere because they could not find the issue, yet it was admitted by another employee he was tired of dealing with me. Every time I arrived for service and was promised a loaner I either had to wait for repairs to be completed, find a ride, or finally sent to the lynnhaven location as greenbriar has no GM loaner vehicles for warranty. If I wanted a rental I was directed to seek reimbursement through GM. Customer service - 0 Knowledge of their product - 0 Ability to retain customers - 0….to the point I’m considering trading for a ford. More

by JB Verified Customer Verified Customer

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Went to get oil change . I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come bac I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come back because my car is leaking oil is ridiculous! More

by Redd390 Verified Customer Verified Customer

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Very friendly people, easy to do business with purchased vehicle made it very simple to understand vehicle made it very simple to understand More

by Kipp Verified Customer Verified Customer

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Droped off my pick up truck oil change tire rotation an recalls taken care of recalls taken care of More

by john.wagenmann Verified Customer Verified Customer

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Had large problem with people communicating with me Even left a message fir the manager I he dud not call back. Was not able to get a loaner car. Even left a message fir the manager I he dud not call back. Was not able to get a loaner car. More

by NOEMAIL21 Verified Customer Verified Customer

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The service writer was wonderful. They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service depar They got me in and out very quickly and I was happy with the work and the condition of the vehicle when I left. I highly recommend this service department and dealership. More

by Wrightfamily7817 Verified Customer Verified Customer

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0 out of five stars if possible. I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in th I would go out of my way to convince anyone not to give this dealership business. It’s been nothing but a hassle every time I’ve had my vehicle in their service department. My not even three year old truck that I bought there has also been inoperable and towed three times and it’s a 2022 bought new. Dealership has absolutely terrible customer service from the bottom to the top, all the way to the general manager. Buying my vehicle there has been the worst mistake I’ve ever made. More

by BARKLEY5564 Verified Customer Verified Customer

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Fast and efficient, this group knows what they are doing and does it well! 10/10 and does it well! 10/10 More

by lserbin1 Verified Customer Verified Customer

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My experience at Greenbrier Southern Kia was amazing. I appreciated the experience Dejuan Miller was especially helpful He explained my muti-point inspection sheet to me so that it was clear as to what I appreciated the experience Dejuan Miller was especially helpful He explained my muti-point inspection sheet to me so that it was clear as to what I need to improve for the betterment of my vehicle More

by VTAYLORPITT Verified Customer Verified Customer

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This visit, the 5th, was the same as three others with an oil change resulting in missing retainers for the under engine cover. This time 1/3 of them. I can say that overall I see Improvement with helpfulnes oil change resulting in missing retainers for the under engine cover. This time 1/3 of them. I can say that overall I see Improvement with helpfulness and friendliness of the staff. Overall however I don't want to have to check my vehicle after they perform work. I notified who I think is the service manager by email with pictures from underneath. I replaced the parts myself since it is a 4-Hour round trip for me. I'm trying to be loyal to the dealership that I bought the vehicle new at. I did appreciate Joe Bonney email, as well as previously Brett's. More

by Devantingjj Verified Customer Verified Customer

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