Brett Lloyd | Page 9

My service advisor was Sean. My Kia Sedona was in the repair shop for a month. They replaced the fuel pump mainly. I am extremely dissatisfied with Sean about his lack of communi My Kia Sedona was in the repair shop for a month. They replaced the fuel pump mainly. I am extremely dissatisfied with Sean about his lack of communication. He did not make any efforts to update me about my vehicle and lied to me about the progress of sending information my warranty company asked for. Only untill i reached Alexandria from GMC service did i actually receive help and updates to my vhecile. Sean kept me in the dark for 3 weeks with multiple missed calls and texts. The length of time my vehicle was in the shop was acceptable given the backlog of broken kia's but the blatant lying and weeks of no contact is not. I will never come to this dealer again or refer anyone here.I appreciate alexandria's help however, she went above and beyond in providing me with a clear ETA for repair and a rental car even though she doesnt even work at the Kia Service dept. More

by LUKASSNYDER Verified Customer Verified Customer

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Thank you for your service I enjoy shopping Southern Buick gmc greenbrier and enjoyed my experience Buick gmc greenbrier and enjoyed my experience More

by ERICHORNSMITH4 Verified Customer Verified Customer

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very easy company to work with. i recommend all my friends and family. they always leave me with a smile i recommend all my friends and family. they always leave me with a smile More

by NOAHSTRANGE3299 Verified Customer Verified Customer

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It was a positive experience. I enjoyed the service and customer service. It was good I enjoyed the service and customer service. It was good More

by frazierfelecia Verified Customer Verified Customer

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Walk-in was easy, efficient and pleasant. The wait time was excellent and relatively short. I was kept informed of the progress. I was quickly informed of additional needs. I was 100% satisfi The wait time was excellent and relatively short. I was kept informed of the progress. I was quickly informed of additional needs. I was 100% satisfied with the service and positive and pleasant interaction and customer service personnel. Thank you and keep up the outstanding service. More

by JOSHUA.ENT1515 Verified Customer Verified Customer

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Does not communicate with clients to keep them informed concerning the status of their vehicles concerning the status of their vehicles More

by ECKERT5US Verified Customer Verified Customer

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The dealership was courteous and friendly as usual along with following up to make sure that there wasn’t anything else that they could assist me with with following up to make sure that there wasn’t anything else that they could assist me with More

by KENNETHBOND91 Verified Customer Verified Customer

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I have had pretty good luck with oil changes and now this recall. They insist my truck doesn't have grease fittings and it does. I grease them myself and honestly wouldn't want them to do it because I figure recall. They insist my truck doesn't have grease fittings and it does. I grease them myself and honestly wouldn't want them to do it because I figure if they don't know it has them they probably would pop the boots over greasing them. So I live with it. More

by AUTOMOTOYZ Verified Customer Verified Customer

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They are very friendly at the front desk. They are also fast and efficient during my oil change. They are also fast and efficient during my oil change. More

by CJP Verified Customer Verified Customer

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Great service easy to work with and he understood what to do without any issues. Gadt timely and handled business do without any issues. Gadt timely and handled business More

by Legendary one Verified Customer Verified Customer

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