Brett Lloyd

Took 2 months to get a key fob, door handle replaced and mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about the issues but no response. Only received a response when I drove 40 miles from my home in Suffolk and spoke to someone in person, which was the LYING salesperson. POOR customer service to say the least! The dealer only has one service writer. When I finally got the door handle replaced, the key fob was still not there and had to be obtained from another dealer. TWO MONTHS after the salesperson told me it would be there in one week. More

by Frank Wheatley Verified Customer Verified Customer

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I had an incredible experience at Southern Kia, Virginia Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Ro Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Robin, Frank, RT and Dave are the nicest people I have ever met. This place will get five stars and above every time. More

by CAITLYN.SHIRLEY Verified Customer Verified Customer

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Always a great experience i will always get my service done at GMC. Keep up the great work done at GMC. Keep up the great work More

by DAVID.PATTERSON0901 Verified Customer Verified Customer

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They helped me a lot to get my car they are the best hands down! hands down! More

by brianlrodz17 Verified Customer Verified Customer

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I when there and they service me fast and quick and was nice to me nice to me More

by flynana18 Verified Customer Verified Customer

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The dealership went above and beyond to take care of my issue and made sure I was taken care of issue and made sure I was taken care of More

by cklemenc Verified Customer Verified Customer

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I called to schedule a recall on my Buick Enclave. The part wasn’t available and it’s been a week and I have heard back from no one. The part wasn’t available and it’s been a week and I have heard back from no one. More

by brendareid Verified Customer Verified Customer

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TJ and Kyle made the whole experience wonderful. We are thankful that we had them as a team for our expensive purchase. We are thankful that we had them as a team for our expensive purchase. More

by archangelmai Verified Customer Verified Customer

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Disappointing Service Experience at Southern GMC I had a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service repre a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service representative a month prior to my appointment that the parts for the recall on my pickup were in and I could come up to have them installed. I made the appointment at the time with the Service rep a month out because I live over 2 hours away and I would be staying in a hotel in the area overnight in order to make my appointment in the early morning. On the morning of the appointment I brought my vehicle in expecting the recall update and 2 other services I included in my appointment when I booked with the representative, I ended up waiting far longer than anticipated with no updates from the staff. My appointment was at 9:00. I attempted to follow up multiple times just to get an update about the status of my vehicle and no one answer the phone or return my messages. I finally had to take an Uber across town to the dealership and at 4:00pm I found that my vehicle had not been serviced. To make matters worse, I was told that the parts needed for the repair were not even in stock. Which I was told over a month ago that they had the part for my specifically which was the reason I made the appointment in the first place. This resulted in even more delays, and no one reached out to let me know what was going on—I was left completely in the dark. Overall, the long wait times, poor communication, and lack of preparation made this a disappointing and stressful experience. I expected a much higher level of professionalism and customer care from a dealership service center. I traveled from a far distance when I purchased my truck from this dealership 3 years ago. It is disappointing and unacceptable. More

by BEJAI227 Verified Customer Verified Customer

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Highly recommend to buy your next vehicle here! Ask for TJ of you want the best... Ask for TJ of you want the best... More

by DANSULLIVANJR Verified Customer Verified Customer

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