Brett Lloyd | Page 2

The service department did not properly check for a leak in my tire and had me leave the dealership with a tire PSI that was dangerously low. The next day, the tire was completely flat and the vehicle was u in my tire and had me leave the dealership with a tire PSI that was dangerously low. The next day, the tire was completely flat and the vehicle was unable to be driven. When the service team properly checked the leak after the tire was completely flat, they all of the sudden discovered the leak. This department is lucky my tire did not blow out on the way home which could have caused a major accident, resulting in a lawsuit against them. I do not trust the service department at this dealership. They have attempted to charge me for services covered under my warranty, well knowing that the service was covered. I regret purchasing my vehicle from this dealership. More

by sierra.meszaros Verified Customer Verified Customer

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I made my appt. through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really appreciated that as I live an hour away. More

by RFD189 Verified Customer Verified Customer

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I received courteous and timely service when I brought my car in for regular service. car in for regular service. More

by avgreeley Verified Customer Verified Customer

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Took 2 months to get a key fob, door handle replaced and mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about the issues but no response. Only received a response when I drove 40 miles from my home in Suffolk and spoke to someone in person, which was the LYING salesperson. POOR customer service to say the least! The dealer only has one service writer. When I finally got the door handle replaced, the key fob was still not there and had to be obtained from another dealer. TWO MONTHS after the salesperson told me it would be there in one week. More

by Frank Wheatley Verified Customer Verified Customer

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I had an incredible experience at Southern Kia, Virginia Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Ro Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Robin, Frank, RT and Dave are the nicest people I have ever met. This place will get five stars and above every time. More

by CAITLYN.SHIRLEY Verified Customer Verified Customer

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Always a great experience i will always get my service done at GMC. Keep up the great work done at GMC. Keep up the great work More

by DAVID.PATTERSON0901 Verified Customer Verified Customer

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They helped me a lot to get my car they are the best hands down! hands down! More

by brianlrodz17 Verified Customer Verified Customer

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I when there and they service me fast and quick and was nice to me nice to me More

by flynana18 Verified Customer Verified Customer

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The dealership went above and beyond to take care of my issue and made sure I was taken care of issue and made sure I was taken care of More

by cklemenc Verified Customer Verified Customer

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I called to schedule a recall on my Buick Enclave. The part wasn’t available and it’s been a week and I have heard back from no one. The part wasn’t available and it’s been a week and I have heard back from no one. More

by brendareid Verified Customer Verified Customer

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