Brett Lloyd

They were able to get me in last minute and did a super job taking care of my vehicle quickly. job taking care of my vehicle quickly. More

by Kent Verified Customer Verified Customer

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I was in and out, service was great! Service team is top notch and will keep coming back. Service team is top notch and will keep coming back. More

by sergiohernandez1107 Verified Customer Verified Customer

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This is second car I have bought from there. All are great people and go out of their way to help. All are great people and go out of their way to help. More

by NAOMI.8657 Verified Customer Verified Customer

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Been waiting for 3 to 4 months for parts and never can get anyone from service department to return call or emails. Emailed Store manager and took him three emails to answer back and he just asked someone get anyone from service department to return call or emails. Emailed Store manager and took him three emails to answer back and he just asked someone else to contact us and they never did More

by fpessig Verified Customer Verified Customer

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Extremely slow for the simplest of services, had an appointment and waited over 3 hours for an inspection. Older guy at the desk is rude as well, very disappointing to have him ignore you for ten minut appointment and waited over 3 hours for an inspection. Older guy at the desk is rude as well, very disappointing to have him ignore you for ten minutes as he just sits there and does nothing…. More

by EMMA9350 Verified Customer Verified Customer

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The service department did not properly check for a leak in my tire and had me leave the dealership with a tire PSI that was dangerously low. The next day, the tire was completely flat and the vehicle was u in my tire and had me leave the dealership with a tire PSI that was dangerously low. The next day, the tire was completely flat and the vehicle was unable to be driven. When the service team properly checked the leak after the tire was completely flat, they all of the sudden discovered the leak. This department is lucky my tire did not blow out on the way home which could have caused a major accident, resulting in a lawsuit against them. I do not trust the service department at this dealership. They have attempted to charge me for services covered under my warranty, well knowing that the service was covered. I regret purchasing my vehicle from this dealership. More

by sierra.meszaros Verified Customer Verified Customer

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I made my appt. through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really through a third party who never informed Southern Kia!! When I showed up and they didn't have me on their schedule, they fit me in anyway! I really appreciated that as I live an hour away. More

by RFD189 Verified Customer Verified Customer

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I received courteous and timely service when I brought my car in for regular service. car in for regular service. More

by avgreeley Verified Customer Verified Customer

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Took 2 months to get a key fob, door handle replaced and mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about mirror tightened. Sales person LIED and told me twice parts were ordered only to find out the were not. Tried numerous times to contact dealer about the issues but no response. Only received a response when I drove 40 miles from my home in Suffolk and spoke to someone in person, which was the LYING salesperson. POOR customer service to say the least! The dealer only has one service writer. When I finally got the door handle replaced, the key fob was still not there and had to be obtained from another dealer. TWO MONTHS after the salesperson told me it would be there in one week. More

by Frank Wheatley Verified Customer Verified Customer

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I had an incredible experience at Southern Kia, Virginia Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Ro Beach. The service department went above and beyond and met all my needs.. if I could recommend this dealership to everyone in the world, I would. Robin, Frank, RT and Dave are the nicest people I have ever met. This place will get five stars and above every time. More

by CAITLYN.SHIRLEY Verified Customer Verified Customer

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