Brett O'Connor
Brett O'Connor at DARCARS Honda of Tenafly

Brett O'Connor | Page 3

Express Service Advisor

DARCARS Honda of Tenafly

28 County Road
Tenafly, NJ 07670

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4.7
50 Reviews

Dealership Experience

11 yrs, 5 mos

4.7

50 Reviews

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50 Reviews of Brett O'Connor

March 05, 2025

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Employee Rating

Great service Especially Brett service writer was kind n very helpful I recommend this dealership all my friends. More

by Hchung0811
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ansoni Romo

February 17, 2025

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Great and excellent job and they're the most efficient and reliable Honda Dealership within the enclave. Will recommend them any day More

by frankadzasu
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Recommend Dealer
Yes

Other Employees Tagged: Ansoni Romo

February 15, 2025

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Great customer service friendly staff, salesman James Ayala made feel comfortable with no pressure. Took care me like family. would recommend Tenafly Honda to anyone More

by Ptorres073
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Recommend Dealer
Yes

Other Employees Tagged: Ronnie Manuel , James Ayala

October 14, 2024

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If I could give their Service Department “0” stars I would. They are unprofessional, disorganized, there is NO oversite btwn SVc Mgr and Technician. They are not TRUTHFUL. STAY AWAY!!!!! More

by MOIRACSULLIVAN
Service Price Transparency
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Recommend Dealer
No
Oct 14, 2024

MOIRACSULLIVAN responded

You have my information, it’s in your dealer system. Don’t LIE. It’s all there. And I will continue to seek reparations for your dealers inadequacies. Do you want me to upload all of the PDFs with service history, as well as all of the discrepancies as well as lack of Manager oversight with regards to mileage multiple times. Wonder what Honda Corp would think as well as how this would impact your MDF funds. I should have received a call when I left there in June. You are only responding now as I am writing reviews as you so mistakenly have had Michelle Pincay reach out to me to sell my car back to get into a new one and then Jaylynn today to schedule a recall service. I am a widow - trusted you ans I should not have. Honda of Tenafly is the worst. My family bought the first CRX from you. Then an Accord, then 2 Honda Civic hatchbacks - back then you were the dealer - customer service was paramount. Then I bought the Honda Civic Sport Coupe for my boys and it has been in your shop over and over again and your service team is incompetent at best. So YOU call me. And stop lying you and Michelle Martinez have my records. She texted me today.

Oct 15, 2024

MOIRACSULLIVAN responded

I look forward to hearing from you tomorrow. I truly hope that Honda of Tenafly and The Dorf family do the right thing.

Oct 14, 2024

DARCARS Honda of Tenafly responded

Hello Moira, my name is Claudia Vazquez. I am trying to pull your information but I do not see it here, is there a name that you can provide so I may pull up your account to see exactly what happened? You can respond here OR contact me directly 2015687000 Ext. 249 I would like to try to resolve what ever issues there may be.

Oct 14, 2024

DARCARS Honda of Tenafly responded

Moira, I am simply trying to assist you and get the information. When I type your name into my system, the last service I see here is for August. There are NO lies that are being told when I am simply trying to gather the correct information.

Oct 15, 2024

DARCARS Honda of Tenafly responded

Understood, when the review was left, I was trying to figure out whom it was that you were working with, hence why I asked your information. After 7pm, service closes and I now have more information. I will address this situation with the service manager as well as Brett to get to the bottom of everything so we can resolve whatever issue you have endured. Thank you for your time. I will reach out to you tomorrow .

Oct 14, 2024

MOIRACSULLIVAN responded

Then maybe you need to manage your service department better. Brett O’Connor is fully aware of what he accused me and my son of and once I got my service records I saw milage recorded incorrectly multiple times. I also saw a pattern - Garret Heap took care of my car. He is the one who did what he did to my car. He is inexperienced and blamed us. Brett is nice - but must have a huge workload because his oversight is abhorrent at best. Look into my service record. I have an excel spreadsheet with who serviced my car - etc. and you will see what I am informing you about. Do your homework and do what’s best for your your customer who ultimately funds your dealership. No more emails. I expect a call and I know you have my phone as you texted me today about a recall. Ask Brett.

September 07, 2024

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Raul is a great salesperson. He is knowledgeable, professional and personable. He explained everything in detail and gave us a good deal. More

by nicosnicolaides
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Recommend Dealer
Yes

Other Employees Tagged: Raul Avila

April 30, 2024

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Honda of Tenafly is THE BEST! My 5th Honda and Arnold Bang was OUTANDING! I cannot forget Brett. His Customer Service skills were impeccable! He went ABOVE & BEYOND! Thanks to Ro More

by Markee D Ministries Inc
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Arnold Bang, Ronnie Manuel

January 15, 2024

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The purchase experience I had at Honda of Tenafly was excellent! Thank you Marco, thank you Marquis! Two very fine gentlemen indeed, who were on point with the effort they put into helping me, on a Frida More

by Tracy
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Recommend Dealer
Yes

Other Employees Tagged: Ansoni Romo , Marco Pelaez, Marquis Thomas

Apr 13, 2024

DARCARS Honda of Tenafly responded

We appreciate your positive feedback about the purchase process at Honda of Tenafly. We're glad to hear Marco and Marquis were able to assist you effectively. Have a good day!

January 11, 2024

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Nick was great. Buying at Honda Tenafly is like making a new friend. He cares. More

by Takiyah
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Recommend Dealer
Yes

Other Employees Tagged: Nick Redondo

Apr 13, 2024

DARCARS Honda of Tenafly responded

We're pleased to hear about your positive experience at Honda of Tenafly. We agree that our staff, especially Nick, shows great care towards customers. We appreciate your feedback!

November 04, 2023

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Sales rep Ronnie Manuel is top notch. Product Specialist Arnold Bang was thorough and very helpful. They both made our Honda experience fulfilling. More

by dabreg
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Recommend Dealer
Yes

Other Employees Tagged: Arnold Bang, Ronnie Manuel

Nov 04, 2023

DARCARS Honda of Tenafly responded

We appreciate your high rating and review. It's great to hear Ronnie Manuel and Arnold Bang could assist you so well in having a fulfilling Honda experience at Honda of Tenafly. Thank you for choosing us!

June 19, 2023

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I bought a 2022 Honda CRV in june 2022. The car has a factory defect that I complained about within a week of buying the car. The rear right side door makes a noise when I close it. I took More

by Puntiel1970
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michelle Pincay, Mike Varela, Claudia Vazquez , Roy Bautista, Craig Kupiec, Paula Pimentel