Brian Ardente

This was not the best experience for me at Douglas, where I have been a customer for many years. My car needed a new fuel pump. I really needed a loaner, but there were none available. The process took longe I have been a customer for many years. My car needed a new fuel pump. I really needed a loaner, but there were none available. The process took longer than anticipated. I had also discussed with Brian a required oil change and was told it would be done along with checking everything out. The oil change was not done, and I'm assuming nothing else was checked out. I am disappointed. More

by naomigelfand Verified Customer Verified Customer

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I love Douglas Volkswagen - Summit! My experience from the initial sale through to the latest service department work I had scheduled. I love that Brian was assigned as “my guy”. He’s a My experience from the initial sale through to the latest service department work I had scheduled. I love that Brian was assigned as “my guy”. He’s always responsive and very professional. I explained the loud sound I was hearing, making my drive far less than enjoyable. Brian understood the assignment. Most importantly, my issue was resolved and once again I love my car! More

by Mzsandra Verified Customer Verified Customer

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I love Douglas Volkswagen's service. I trust them and know they will perform the best work. Brian is great in explaining everything. I trust them and know they will perform the best work. Brian is great in explaining everything. More

by Mukul79 Verified Customer Verified Customer

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Douglas VW is very good and very lucky to have Brian he is second to none the Best is second to none the Best More

by ofarrillgilberto Verified Customer Verified Customer

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Great experience with Douglas Volkswagen. I worked with Chet Puzio who went above and beyond to help coordinate my service and make sure my issues were properly addressed. The service team wa I worked with Chet Puzio who went above and beyond to help coordinate my service and make sure my issues were properly addressed. The service team was able to find and fix issues that other dealers had missed, and Chet made sure everything was handled the right way. Really appreciate the extra effort and would definitely recommend Douglas Volkswagen. More

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Awesome customer service the best of all Brian and Kim is the best of best the best of best More

by corainehope Verified Customer Verified Customer

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Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More

by LAWROBC Verified Customer Verified Customer

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The service was phenomenal. I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary ca I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary car wash. He was professional and consistently offered top notch customer service. More

by NEFERTITI.ALVES Verified Customer Verified Customer

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Great repair , great customer service , great team I would highly recommend the entire experience was painless would highly recommend the entire experience was painless More

by frierim Verified Customer Verified Customer

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great team @ douglas they are always standing behind the cars they sell no matter what the issues are cars they sell no matter what the issues are More

by ftouzet1 Verified Customer Verified Customer

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