Marvin Ma

Good experience. Brian ardente kept me up to date on the car in a timely manner. Shuttle service was convenient Brian ardente kept me up to date on the car in a timely manner. Shuttle service was convenient More

by Eldelin Verified Customer Verified Customer

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I was very thankful to meet with Marvin Ma, a few weeks ago about a couple of issues that I was having for the brief period of time I was able to get. The scheduled appointment over the weekend that I happ ago about a couple of issues that I was having for the brief period of time I was able to get. The scheduled appointment over the weekend that I happen to have with him may have been coincidental but I was quite happy to have him write up my service report. I hope that any issues from this time forward, I would feel very comfortable to share with him and Douglas Volkswagen, since our experience from the beginning of our lease has not been a positive one. Thank you. More

by SBPETERS189 Verified Customer Verified Customer

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Douglas Motors took me in right away and repaired my car in a timely manner. in a timely manner. More

by ROB_CHE Verified Customer Verified Customer

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They had my car for over two weeks and couldn't find a loaner for me. loaner for me. More

by gailg57 Verified Customer Verified Customer

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Excellent workmanship. Great customer service. Staff was professional, friendly and knowledgeable. Everything was done as described. Great customer service. Staff was professional, friendly and knowledgeable. Everything was done as described. More

by hsknopman Verified Customer Verified Customer

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Service ALWAYS treats women well - no patronizing! ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is really helpful. And they complete the service when they say they will. More

by LIZMESSINEO Verified Customer Verified Customer

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Great customer service (Daniel and his associates are VW experts) Techs do a great job as well! experts) Techs do a great job as well! More

by joequarto Verified Customer Verified Customer

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Awesome customer service the best of all Brian and Kim is the best of best the best of best More

by corainehope Verified Customer Verified Customer

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Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More

by LAWROBC Verified Customer Verified Customer

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Great repair , great customer service , great team I would highly recommend the entire experience was painless would highly recommend the entire experience was painless More

by frierim Verified Customer Verified Customer

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