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Marvin Ma
Marvin Ma at Douglas Volkswagen

Marvin Ma

Certified Service Consultant

Douglas Volkswagen

491 Morris Ave.
Summit, NJ 07901

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4.6
25 Reviews
4.6

25 Reviews

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25 Reviews of Marvin Ma

October 04, 2026

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Employee Rating

Douglas Motors took me in right away and repaired my car in a timely manner. More

by ROB_CHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Sibblies

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Oct 04, 2026

Douglas Volkswagen responded

Knowing that your Passat was repaired promptly means a lot to our service department. We’re glad we could get you back on the road quickly.

September 28, 2026

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Employee Rating

They had my car for over two weeks and couldn't find a loaner for me. More

by gailg57
Recommend Dealer
No

Other Employees Tagged: Marvin Ma

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Oct 02, 2026

Douglas Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 10, 2026

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Excellent workmanship. Great customer service. Staff was professional, friendly and knowledgeable. Everything was done as described. More

by hsknopman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Gaul, Chet Puzio

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Sep 10, 2026

Douglas Volkswagen responded

Quality workmanship and attentive service are at the heart of how our service department operates. Knowing the service on your Jetta met your needs and that everything was done as described means a great deal to our team.

September 06, 2026

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Service ALWAYS treats women well - no patronizing! ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is More

by LIZMESSINEO
Recommend Dealer
Yes

Other Employees Tagged: Marvin Ma

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Sep 07, 2026

Douglas Volkswagen responded

Your mention of our mechanic videos highlights how our service team prioritizes transparency. Marvin is glad his clear, prompt assistance helped you feel respected throughout the visit. Our service team is pleased we could complete the service on your Volkswagen Jetta as promised.

September 05, 2026

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Employee Rating

Great customer service (Daniel and his associates are VW experts) Techs do a great job as well! More

by joequarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Cruz

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Sep 05, 2026

Douglas Volkswagen responded

Our service team is pleased we could apply our VW expertise to your Passat. Your praise for our technicians’ work means a great deal to our service team.

September 02, 2026

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Employee Rating

Awesome customer service the best of all Brian and Kim is the best of best More

by corainehope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Suchocki, Florence Fleury, Irene Peixoto, Roger Broyles, Layne Broyles, Mike Vandenberghe, Kim Sibblies, Brian Ardente, Danny Cruz , Kim son dont know name

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Sep 02, 2026

Douglas Volkswagen responded

It’s rewarding to know the service on your Jetta impressed you. Hearing your praise for Brian and Kim means a lot to our service team.

August 31, 2026

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Employee Rating

Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More

by LAWROBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vandenberghe, Kim Sibblies, Brian Ardente, Danny Cruz

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Aug 31, 2026

Douglas Volkswagen responded

Knowing that Brian was there to greet you and that your GLI received a thorough wash is rewarding. Hearing that everything met your expectations means a lot to our service team.

August 31, 2026

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Employee Rating

Great repair , great customer service , great team I would highly recommend the entire experience was painless More

by frierim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vandenberghe, Brian Ardente, Danny Cruz

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Aug 31, 2026

Douglas Volkswagen responded

Thanks for the five-star rating and your recommendation. We’re pleased the repair on your BMW X3 was painless and our team could deliver great service.

August 30, 2026

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Employee Rating

great team @ douglas they are always standing behind the cars they sell no matter what the issues are More

by ftouzet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vandenberghe, Kim Sibblies, Brian Ardente, Danny Cruz

Print
Aug 30, 2026

Douglas Volkswagen responded

Your comment about us backing every car we sell underscores the support we strive to provide. Knowing our service on your Jetta gives you confidence means a lot to our team.

August 28, 2026

Dealership Rating
Employee Rating

I couldn’t have asked for better service. Michael M was great to work with and helped me thru the process. I was always notified of progress and I got to pick my car up early. Thank you. More

by kresssha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Cruz , Michael M

Print
Aug 28, 2026

Douglas Volkswagen responded

Knowing that our timely updates and early pickup made your service experience seamless means a lot to our service department. We’re pleased we could complete the service on your BMW X3 ahead of schedule.

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