Brian Ardente | Page 2

The service was phenomenal. I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary ca I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary car wash. He was professional and consistently offered top notch customer service. More

by NEFERTITI.ALVES Verified Customer Verified Customer

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Great repair , great customer service , great team I would highly recommend the entire experience was painless would highly recommend the entire experience was painless More

by frierim Verified Customer Verified Customer

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great team @ douglas they are always standing behind the cars they sell no matter what the issues are cars they sell no matter what the issues are More

by ftouzet1 Verified Customer Verified Customer

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It was a very good experience no problems no hassles very informative very helpful and no problem at all informative very helpful and no problem at all More

by Joeblinder Verified Customer Verified Customer

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Been a sales and service customer since 2002. Our cars have never been serviced elsewhere. Would only purchase another vw from Douglas Our cars have never been serviced elsewhere. Would only purchase another vw from Douglas More

by Donnelly27 Verified Customer Verified Customer

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I recently brought my car to Douglas Volkswagen for service. Brian was helpful, professional, and treated me well throughout the visit, and I appreciate his assistance. Unfortunately, when I picked service. Brian was helpful, professional, and treated me well throughout the visit, and I appreciate his assistance. Unfortunately, when I picked up my vehicle, I noticed a dent and scratch on the driver’s door that I had never seen before. I raised the issue immediately. Brian showed me the vehicle inspection checklist indicating that the dent had been documented. However, this inspection was performed after I had already dropped off the vehicle and was not done in my presence. Because there was no inspection together with me at the time I handed over the car, there is no way for me to confirm that the damage was already there when the vehicle arrived. This naturally leads me to believe that the damage may have occurred while the car was in the dealership’s possession during the service. Brian told me that the matter would be discussed with management and that they would also review the security footage. However, I still have not received any update or response regarding the investigation or how this situation will be resolved. While I appreciate Brian’s customer service, I’m disappointed with the lack of follow-up regarding damage to my vehicle. I hope Douglas Volkswagen takes this seriously, reviews the available footage, and provides me with a clear explanation and a fair resolution. More

by cappellini.sergio Verified Customer Verified Customer

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I'd prefer not to. I will say this. If you say you are going to test drive someone's car, actually do it. I shouldn't have to check the myVW app to see that the car was I will say this. If you say you are going to test drive someone's car, actually do it. I shouldn't have to check the myVW app to see that the car wasn't driven and have to call a manager to do it. Please also make customer service training mandatory. A customer should not feel like they are spoken to in a condescending manner. I will only be returning to Douglas again to return my lease and that is all. I will no longer deal with the service department here and it's sad because I've been a customer here for over ten years. More

by alj973 Verified Customer Verified Customer

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It's a very nice dealer , and at least they will work with you to get you the car you want with you to get you the car you want More

by DEBORAHMOULTRIE Verified Customer Verified Customer

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Professional, knowledgeable and kind Technically Davy No I enjoy my partnership with Douglas motors... all employees are great I enjoy my partnership with Douglas motors... all employees are great More

by BERNIEDAV3 Verified Customer Verified Customer

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It's always great I've going there for years and they always take a good care of me always take a good care of me More

by angelov2013 Verified Customer Verified Customer

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