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Danny Cruz
Danny Cruz at Douglas Volkswagen

Danny Cruz

Certified Service Consultant

Douglas Volkswagen

491 Morris Ave.
Summit, NJ 07901

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Danny Cruz

September 29, 2026

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Employee Rating

Consistently friendly, helpful and they do their job right the first time. Daniel has been terrific. More

by axiom_quay7
Service Price Transparency
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Recommend Dealer
Yes
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Sep 30, 2026

Douglas Volkswagen responded

Knowing every visit to our service department has felt friendly and thorough means a lot to us. We’re pleased Danny could deliver terrific support and handle the service on your Atlas Cross Sport correctly the first time.

September 21, 2026

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Best service advisors in the business. Communicate well and deliver as promised. Danny Cruz is great. More

by jeff.pagliaro
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Recommend Dealer
Yes
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Sep 21, 2026

Douglas Volkswagen responded

Our service team enjoyed working on your Volkswagen Atlas. Hearing that our service advisors communicated clearly and that Danny delivered as promised means a great deal to us.

September 16, 2026

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My car was at the dealership for two weeks due to them being unable to get a replacement part. Was unable to get a loaner car for 3 days. Car was returned to me unwashed/not cleaned. More

by james@trollo.io
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Recommend Dealer
Yes
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Sep 25, 2026

Douglas Volkswagen responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 05, 2026

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Great customer service (Daniel and his associates are VW experts) Techs do a great job as well! More

by joequarto
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marvin Ma

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Sep 05, 2026

Douglas Volkswagen responded

Our service team is pleased we could apply our VW expertise to your Passat. Your praise for our technicians’ work means a great deal to our service team.

September 02, 2026

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Employee Rating

Awesome customer service the best of all Brian and Kim is the best of best More

by corainehope
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Suchocki, Florence Fleury, Irene Peixoto, Roger Broyles, Layne Broyles, Mike Vandenberghe, Kim Sibblies, Marvin Ma, Brian Ardente , Kim son dont know name

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Sep 02, 2026

Douglas Volkswagen responded

It’s rewarding to know the service on your Jetta impressed you. Hearing your praise for Brian and Kim means a lot to our service team.

August 31, 2026

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Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More

by LAWROBC
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vandenberghe, Kim Sibblies, Marvin Ma, Brian Ardente

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Aug 31, 2026

Douglas Volkswagen responded

Knowing that Brian was there to greet you and that your GLI received a thorough wash is rewarding. Hearing that everything met your expectations means a lot to our service team.

August 31, 2026

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Great repair , great customer service , great team I would highly recommend the entire experience was painless More

by frierim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vandenberghe, Marvin Ma, Brian Ardente

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Aug 31, 2026

Douglas Volkswagen responded

Thanks for the five-star rating and your recommendation. We’re pleased the repair on your BMW X3 was painless and our team could deliver great service.

August 30, 2026

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great team @ douglas they are always standing behind the cars they sell no matter what the issues are More

by ftouzet1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Vandenberghe, Kim Sibblies, Marvin Ma, Brian Ardente

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Aug 30, 2026

Douglas Volkswagen responded

Your comment about us backing every car we sell underscores the support we strive to provide. Knowing our service on your Jetta gives you confidence means a lot to our team.

August 28, 2026

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Employee Rating

I couldn’t have asked for better service. Michael M was great to work with and helped me thru the process. I was always notified of progress and I got to pick my car up early. Thank you. More

by kresssha
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Ma , Michael M

Print
Aug 28, 2026

Douglas Volkswagen responded

Knowing that our timely updates and early pickup made your service experience seamless means a lot to our service department. We’re pleased we could complete the service on your BMW X3 ahead of schedule.

August 25, 2026

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Employee Rating

It's a very nice dealer , and at least they will work with you to get you the car you want More

by DEBORAHMOULTRIE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russ Arons, Layne Broyles, Mike Vandenberghe, Kim Sibblies, Marvin Ma, Brian Ardente

Print
Aug 25, 2026

Douglas Volkswagen responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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