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Brian Belviso
Refer Me
702 Reviews
Dealership Experience
11 yrs, 8 mos
Industry Experience
17 yrs, 6 mos
Specialties & Trainings
Volkswagen Master Certified Service Advisor
Volkswagen Master Certified Product Specialist
15+ years of experience in Volkswagen Service
702 Reviews
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702 Reviews of Brian Belviso
April 01, 2021
for the same problem and same symptoms went twice to delearship. First time my car was there from Jan.23rd to February 17, but on invoice it was indicated .only 2 weeks. I was told dealership is too bus delearship. First time my car was there from Jan.23rd to February 17, but on invoice it was indicated .only 2 weeks. I was told dealership is too busy and that I have to bring my car in a week and leave it there again. You can call 10 times, nobody ever answer call in the service and at first visit I was advised by manager to go to different dealership, because no mechanic wants to fix my car (why??). Indeed, mechanic denied to work on my car, just because I asked him if he is a good mechanic ( he was new, I saw him there first time. He came from Kuhn). Thats why my car had to wait there until my mechanic would come. It was dangerous to drive like that. I paid second time as well for the same problem with the same symptoms. I asked about warranty and got negative answer. Brian said this time they know what the problem is. There is no way in the world manager to answer my call or call back.To get Brian on the phone, I have to call at least 4 times and luckily some other manager will find him to call me. By the way, on Feb. 17th I got car back thanks to scheduling manager. She found out, that my car is there for already 20 days and interfered, otherwise my car would stay there longer. Kayle is only interested in financial success and customer is the last case. When he found out that Brian rented car for me ( I insisted, because I had to drive to work), Kyle was furious, that department will pay for rent. At the end, everything worked out. Clearly they included rental money in my invoice in a hidden way. Service manager saw me second second time and he didnt ask, why I am here in such a short time . When I asked him if he has a min for me, he said he is very busy, but he will make me favor. I could say more, but enough. 4 star for quality of work for the second time. In all this automechanic Mark was the best as always. He always wirk on my car in a spite of others turn me down. At least this is what Kyle told me and this is why he adviced me to try different dealership. More
by My_VW
Verified Customer
Helpful 
April 01, 2021
Service department went above and beyond to help with my car maintenance. Not only did they deliver the bad news when my transmission went out on my Jetta; they provide me with affordable options utilizing car maintenance. Not only did they deliver the bad news when my transmission went out on my Jetta; they provide me with affordable options utilizing out of the box thinking. More
by DBREUER13
Other Employees Tagged: Danny Wagner , Antonio DeLima
April 01, 2021
Excelent they are so Amazing and profesional!! Always a smile and problem solving . I trust them !! Thank you It’s the best !! So satisfied!! I love them!!! smile and problem solving . I trust them !! Thank you It’s the best !! So satisfied!! I love them!!! More
by Anicuya15
Other Employees Tagged: Antonio DeLima
March 31, 2021
Ive honestly had a lot of problems with my car since I’ve had it. I heard my tire sensor needs to be replaced when I actually did it already 2 years ago. Oil changes are cheaper here than other places but it had it. I heard my tire sensor needs to be replaced when I actually did it already 2 years ago. Oil changes are cheaper here than other places but it takes longer here and I never know the end results of everything. More
by Anonymous
Other Employees Tagged: Chris
March 29, 2021
Excellent everything, but it’s a bit crowded for space. I can’t imagine it’s news to them that the service area is a bit tight. All in all a great experience, and my car has new fluids and filters! I can’t imagine it’s news to them that the service area is a bit tight. All in all a great experience, and my car has new fluids and filters! More
by bctobin
March 26, 2021
They were able to get a Battery replacement late in the evening so I wasn't stranded for a road trip the following day. David in parts was the best having been able to track down a battery for my golf R. evening so I wasn't stranded for a road trip the following day. David in parts was the best having been able to track down a battery for my golf R. More
by BSHINNERS
March 26, 2021
Courteous service adviser team; understands the problems and is able to arrange for satisfactory solutions. Good mechanics. Use this service for the last 10 years and still coming back. Any more questions? and is able to arrange for satisfactory solutions. Good mechanics. Use this service for the last 10 years and still coming back. Any more questions? More
by dirkkwoeb
March 23, 2021
If you purchase a car here one of the perks is free car washes. Which includes wiping and vacuuming the inside. Have been here six times and never once has the inside been done. washes. Which includes wiping and vacuuming the inside. Have been here six times and never once has the inside been done. More
by Steve
Other Employees Tagged: Danny Wagner , Antonio DeLima
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