Brian Breidegam | Page 9

I used Mercedes of Natick for my car because my wife works very close to it so it was convenient for me.I met the service rep Luis who was very attentive to my situation my car was hit while I was stopp works very close to it so it was convenient for me.I met the service rep Luis who was very attentive to my situation my car was hit while I was stopped at a Red light.He explained what they discovered that was wrong underneath.He also let me see what was wrong on the lift.Overall a excellent dealership from a friendly receptionist and excellent service department also I got to meet the technician who assessed the vehicle and even went for a ride with me to explain the issues.He was very knowledgeable and you could tell he actually cared to take the time to help me.I don’t remember his name but will call the service manager to thank him tomorrow.Please thank Luis again for the help I really appreciate good service and being in the service industry for 30 years I know when I get it.Again thanks More

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I always had a good service. I am a repeat customer at this dealership for the last fifteen years. I am a repeat customer at this dealership for the last fifteen years. More

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they are perfect team, their service was excellent. Brain the person who sees me talked nicely to me Brain the person who sees me talked nicely to me More

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Deceptive sales practices Vito was my sales person. He did not present the car as it was particularly during the negotiations. He did not print out the sticker on the car or go over what the options we He did not present the car as it was particularly during the negotiations. He did not print out the sticker on the car or go over what the options were. He had told me that there was collision sensors and park assist when there was not. I didn’t learn this till several weeks after when Johnny went over all of the items on the car.Jonny was great . He was very patient and a great teacher. I was also told that the car had navigation when it did not. When I sat with the business manager, he mentioned to me that the car was a loaner. I did not know this. Again, I would not have negotiated the price that I did had I known it was a loaner and had several people driving it. When I brought this up to Vito, he said he did not know that it was a loaner. Danny said of course it was a loaner. You should’ve known that. Again deceptive practices. I was ready to walk out at this point, but I spoke with Nikko the business manager who took another $500 off of the price of the car. I did want the warranty to be extended, but he said he could not do that. The time that I spent in the dealership was many hours. They kept rushing me to get the money to them for the car but it was getting late in the day. I had to go back to the dealership several times to complete this transaction. They kept trying to push financing on me which I didn’t want. I had my own financing. The business manager was very rude and reached over and grabbed a pen out of my hand that was given to me to sign the paperwork. In this time of Covid and with the Mercedes dealership, they should at least give you a free pen to use that is clean. I told him I was transferring my plate several times and yet I was charged for a new registration. Nico did reimburse me for that. Also, I was told that the car would be , not able to be delivered until till 4 o’clock waiting all day for it because it had to be inspected. Although I found out it was inspected a month prior. When the car was delivered to me, Danny really didn’t go over the car with me at all, and I had to ask for a owners manual. I realized when I went over the inspection, there was no spare tire which was checked off on the inspection Nico reconciled that and got me a spare tire, which unfortunately does not fit inside the trunk. I would not recommend this dealership because of all of these issues that I had particularly with Vito oh, by the way, thought it was important for me to know that he had five stars on his reviews which I thought was unprofessional. After I went through a final run through with Danny several weeks later, I realized that the park assist that I thought I had in the car and front collision sensors and navigation were not part of the package that I thought I was getting. I would’ve negotiated a much lower price. I believe I over paid for this car and there’s nothing I can do about it now. More

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Brian is always so accommodating to answer any questions I may have regarding my Mercedes, and making service appointments as well. Thank you Brian, Christine I may have regarding my Mercedes, and making service appointments as well. Thank you Brian, Christine More

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Clean, professional, and courteous. I love this dealership and would not go anywhere else! The best! I love this dealership and would not go anywhere else! The best! More

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Great service the best I have seen for a very long time! !! Accommodating on schedule and a wonderful job. I couldn’t be any happier. !! Accommodating on schedule and a wonderful job. I couldn’t be any happier. More

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I like the fact they let me know what work needed to be done and asked for permission to do it. They even sent photos of what was wrong. They are not cheap but do good work done and asked for permission to do it. They even sent photos of what was wrong. They are not cheap but do good work More

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I had a very good experience with this dealer. Abdul was very helpful and as always very helpful and very pleasant. Abdul was very helpful and as always very helpful and very pleasant. More

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I had a good experience bringing my car for Service. . the Service advisor was very helpful . the Service advisor was very helpful More

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