Brian Burgess | Page 3

Toyota of Scranton responded

Kelly Ann B, Thank you for your wonderful feedback! We're so glad to hear that your vehicle purchase was smooth and handled professionally. Providing a seamless and timely experience is always our goal, and we're happy we could deliver that for you. We appreciate your business and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ERIKBACON06, Thank you for your kind words! We're so glad to hear that our team made the car-buying process smooth and enjoyable for you. We always strive to help our guests find the perfect vehicle at the best price. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

MLINDE0, Thank you for the wonderful feedback! We're so happy to hear that our team provided a knowledgeable, polite, and pressure-free experience for you. It’s great to know all your questions were answered, and we truly appreciate your recommendation. If you need anything in the future, we're here to help! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ML, Thank you for taking the time to share your positive experience with us! We’re so glad to hear that everything met your expectations and that you have no complaints. Our team at Toyota of Scranton strives to make every visit smooth and enjoyable, and your feedback is much appreciated. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

VIRGENOCASIO, Thank you for your wonderful review! We're delighted to hear that you had a great service experience and felt well taken care of by our team. Providing excellent service and genuine kindness is what we strive for every day, so it’s fantastic to know we hit the mark. If there’s anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your kind words and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

WOAKS23, Thank you for taking the time to share your experience! We're so glad to hear that you found exactly what you were looking for at a great price. Our team is always happy to assist in finding a payment plan that works for you, and it's wonderful to know we could help make the numbers work. If you need anything in the future, feel free to reach out. We're here to help! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

GARY-MILES, Thank you for the fantastic review! We’re delighted to hear that you consistently have a great experience with us. Brian Burgess and our entire team strive to provide exceptional service, and it’s wonderful to know that their efforts are making a positive impact. We appreciate your support and look forward to continuing to assist you with a friendly smile in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

KILEENA328, Thank you for your fantastic feedback! We’re thrilled to hear that you had an amazingly easy and stress-free car buying experience with us. Making the process as simple and enjoyable as possible is our goal, and it’s wonderful to know that we succeeded. Your satisfaction is our top priority, and we couldn’t be happier to have met your expectations. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new car! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

FOREMANJA, Thank you for sharing your wonderful experience! We're thrilled to hear that you love your vehicle and had another great experience with Brian Burgess. Your kind words about Brian and our entire staff mean a lot to us. We strive to provide knowledgeable and courteous service to all our customers. It's fantastic to know that you felt well taken care of during your visit. Enjoy your new vehicle, and if you need anything in the future, we're here to help. Thank you for choosing Toyota of Scranton and for your continued trust in us! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DPARKS2407, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be when our service does not meet your expectations. Our goal is to provide excellent service to all our customers, even during our busiest times. We regret that we fell short of this goal during your visit. Your comments are valuable to us, and we will use them to improve our processes and ensure that we can provide better service in the future. If there is anything specific we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to reach out to us directly at 570.702.8776. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Mary Jo Preno Vice President of Guest Experience