Matthew Hedden

Toyota of Scranton responded

Kerri, thank you for taking the time to share your experience. Glad our team could get you a great deal on your Sienna and kept you in the loop throughout. We do apologize for the hour wait when you came in to finalize everything, we know how valuable your time is, and that's frustrating. We're committed to doing better here, and we appreciate your patience and your business. With Gratitude, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

JKELLOGGSERVICES, Thank you for your kind words! We truly appreciate you taking the time to share your experience. Providing a welcoming, helpful, and personalized experience is what we strive for every day, so it's wonderful to know our team made your visit memorable and that you felt recognized and valued. We look forward to welcoming you back to Toyota of Scranton! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

LESPERANCEMICHELE, Thank you so much for your thoughtful review and recommendation! We are honored that you chose to travel to Toyota of Scranton for your new Camry, and we're thrilled to hear your experience exceeded your expectations. Purchasing a vehicle—especially after many years—can feel overwhelming, so it's wonderful to know our team made the process smooth, stress-free, and enjoyable from start to finish. We're delighted your vehicle was ready for you, the financing process was seamless, and our team provided the level of customer service you deserve. Congratulations on your new Camry! We truly appreciate your trust and look forward to building a lasting relationship with you for many years to come. Safe travels, and thank you for choosing Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

BRAD@NATURESMACE.COM, Thank you for your fantastic 5-star review! Congratulations on your new 2026 Tundra! We're delighted to hear you had a great experience with Brian and that he made your purchase a positive one. Your recommendation means a great deal to our team, and we truly appreciate the trust you placed in Toyota of Scranton. We hope you enjoy every mile in your new Tundra, and we look forward to being here for all your automotive needs for years to come. Safe travels! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

FENNERALISSA1, Thank you for sharing your first service experience with us. We’re so glad Stephanie made it a positive one by being kind, informative, and taking the time to explain everything clearly. We know a first visit sets the tone, and we appreciate the opportunity to earn your trust. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

DMANETTI, Thank you for sharing this—we’re so glad to hear Andrew, Doug, and Mark made your experience a great one. It’s exactly what we strive for, and we’ll be sure to recognize them for taking such good care of you. We truly appreciate you choosing Toyota of Scranton and hope you’re enjoying your vehicle! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

FJ VOGEL, Thank you for bringing this to our attention—we’re really sorry for the lack of follow-up, as that’s not the level of communication we expect for our guests. I’m glad to share that our Sales Manager, Jake, was able to connect with you and get everything taken care of. We appreciate the opportunity to make things right and your patience throughout the process. If there’s ever anything more you need, please don’t hesitate to reach out—we’re always here to help. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JZOCC, Thank you for your kind words! We’re so glad you enjoyed the amenities and had a good experience with our team. Providing a comfortable environment and friendly, respectful service is very important to us. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Becky, Thank you so much for your kind words! We’re so glad to hear you had a great experience and that John, Patrick, and Matt took such good care of you—they’ll really appreciate the shoutout. Enjoy your new truck, and thank you again for choosing us. If you ever need anything, we’re always here to help! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton