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Matthew Hedden
Matthew Hedden at Toyota of Scranton

Matthew Hedden

Finance Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
84 Reviews
5.0

84 Reviews

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84 Reviews of Matthew Hedden

May 16, 2026

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Employee Rating

Awesome experience. We were never treated so well. I would never go anywhere else to buy a car or SUV. Everyone we worked with from the top down went out of their way t More

by KENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Mary Jo Preno, Richard LaRussa, David Grieco , Doug Stahl

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April 29, 2026

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Stephanie was kind and informative. It was my first time getting my car serviced and she explained what they will be doing in words I understood. More

by FENNERALISSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, David Grieco

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Apr 30, 2026

Toyota of Scranton responded

FENNERALISSA1, Thank you for sharing your first service experience with us. We’re so glad Stephanie made it a positive one by being kind, informative, and taking the time to explain everything clearly. We know a first visit sets the tone, and we appreciate the opportunity to earn your trust. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

April 15, 2026

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Working with Andrew, Doug and Mark was a pleasure. They are very accommodating and made the whole transaction easy. More

by DMANETTI
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl

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Apr 16, 2026

Toyota of Scranton responded

DMANETTI, Thank you for sharing this—we’re so glad to hear Andrew, Doug, and Mark made your experience a great one. It’s exactly what we strive for, and we’ll be sure to recognize them for taking such good care of you. We truly appreciate you choosing Toyota of Scranton and hope you’re enjoying your vehicle! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

April 09, 2026

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I had a follow up question for my sales representative Noah. I left him several messages and he never responded. More

by FJVOGEL
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Mihal, Patrick Kasson

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Apr 09, 2026

Toyota of Scranton responded

FJ VOGEL, Thank you for bringing this to our attention—we’re really sorry for the lack of follow-up, as that’s not the level of communication we expect for our guests. I’m glad to share that our Sales Manager, Jake, was able to connect with you and get everything taken care of. We appreciate the opportunity to make things right and your patience throughout the process. If there’s ever anything more you need, please don’t hesitate to reach out—we’re always here to help. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

April 06, 2026

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Very nice dealership. Extra perks like coffee, food counter. Manerly friendly employees. Good service. Good experience More

by JZOCC
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Toyota of Scranton responded

JZOCC, Thank you for your kind words! We’re so glad you enjoyed the amenities and had a good experience with our team. Providing a comfortable environment and friendly, respectful service is very important to us. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 03, 2026

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Everyone was nice and polite. John B, Patrick and Matt were awesome!! Thank you for a good experience. Love my new truck!! More

by Becky
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Kasson, John Bisceglie

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Apr 03, 2026

Toyota of Scranton responded

Hi Becky, Thank you so much for your kind words! We’re so glad to hear you had a great experience and that John, Patrick, and Matt took such good care of you—they’ll really appreciate the shoutout. Enjoy your new truck, and thank you again for choosing us. If you ever need anything, we’re always here to help! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

March 25, 2026

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Service- Jason always makes you feel like family and goes above and beyond expectations letting you know where you are at with services. The overall dealership- I have been a customer for over 20 years and More

by MSAMPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Jo Preno, Noah Mihal, Jason Palmigiano

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Mar 26, 2026

Toyota of Scranton responded

MSAMPLE, Thank you so much for your kind words and for your loyalty over the past 20 years—it truly means the world to us. We’re so glad to hear that Jason continues to take great care of you and keeps you well informed throughout your visits. I’ll be sure to share your feedback with him and the entire team. We’re grateful to have you as part of the Toyota of Scranton family and look forward to taking care of you for many years to come! Warm regards, MJ Preno Vice President of Guest Experience

February 25, 2026

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Fast, friendly service. Knowledgeable of products and service plans. Great personality, good at job. Clean, relaxed dealership. More

by NUPPY
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa, Jake Ferris, Brad Dwyer, David Baum

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Feb 25, 2026

Toyota of Scranton responded

Hi Nuppy, Thank you for the fantastic feedback! We’re so glad to hear you experienced fast, friendly service and that our team’s product knowledge and service plan guidance made a difference. It’s wonderful to know their personality and professionalism stood out as well. We also appreciate your comments about our clean, relaxed dealership atmosphere — we work hard to create a space where our guests feel comfortable and well cared for. Thank you again for choosing Toyota of Scranton. We look forward to seeing you next time! Take care, MJ Preno Vice President of Guest Experience

January 21, 2026

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Would have liked to get a little more for my trade Happy with the vehicle we got! More

by SANDYCRONK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brad Dwyer

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Jan 21, 2026

Toyota of Scranton responded

SANDYCRONK, Thank you for the 5-star review and for sharing your feedback. We understand wanting to get the most value for a trade, and we truly appreciate you choosing Toyota of Scranton. We’re glad to hear you’re happy with your new vehicle and hope you enjoy it for many miles to come. If there’s ever anything we can assist with in the future, we’re always here for you. Warm regards, MJ Preno Vice President of Guest Experience

January 19, 2026

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Employee Rating

Kyle was wonderful to work with, and the whole team made the process easy and pleasant! More

by LAURENCOGNETTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Belles

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Jan 20, 2026

Toyota of Scranton responded

LAURENCOGNETTI, Thank you for sharing your experience! We’re so glad to hear that Kyle was wonderful to work with and that our team made the process easy and pleasant. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to assisting you again in the future! Warm regards, MJ Preno Vice President of Guest Experience

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