"Just bought a '15 WRX"
After running through countless dealerships in search of my "ideal" car, I decided to pay Premier Subaru a visit. The entire staff was very friendly, and Bryan (my salesman) was of great help. I just walked off the lot with a 2015 WRX and couldn't be happier with the service. Thanks guys!
"Good team work at Premier Subaru"
I started my car search with Car Guru an was contracted by Margarita that Outback I was interested in was available but needed to go through a 151 pts Subaru inspection. Brian phoned me to let know the vehicle was on the lot an set up a appointment for a test drive. Dale was easy to talk to and I never felt pressured. Jason was very helpful explaining the many accessories that this Outback is loaded with. Adam was very professional an made the financial part of the sale a good experience. I would recommend Premier Subaru for your next Subaru.
"Very responsive and easy to deal with."
I purchased my fifth Subaru and visited several dealerships. I started working with Premier through USAA. Dale Messinger listened to my needs as I was thinking of trading in my WRX for a Forester. The dealerships met my goals for what it would cost me and we are very pleased with our purchase. I would certainly recommend Dale and Premier Subaru to my friends.
Other Employees Tagged:
"Thank you, Andy Narcisco! "
I want to praise Andy Narcisco at Premier Subaru for the years of outstanding work he's done for both myself and my parents. We all own Subarus and we all insist that Andy be our mechanic every time we visit Premier. He's always courtieous, professional, knowledgeable and treats us all like we are family, and for that he has instilled in us a trustworthy bond of the work he's done on our vehicles. I personally couldn't thank Andy enough for maintaining my two Subarus. He's an absolute asset to your company and is the sole reason I've always recommended him to other Subaru owners. Andy's professionalism is the reason that Subaru maintains the loyalty it does amoungst its customers. I'd also like to extend some praise to the mechanic JP as well as Ericka at the service counter. They both made my recent visit to Premier a welcome one. Shaun Daly has been wonderful whenever I've come in for parts. Brian at the service counter has always helped me on many occasions and has always been timely and personable, he deserves some recognition as well. Keep up all the great work!
We used the internet buying service and had good information and support of what we were looking for over a 6 week period before we were ready to make our purchase. We were able to go in to test drive the car without a problem on a Sunday and there was no pressure to buy then. We closed the deal on the phone and came in to finish our purchase. We would definitely purchase from Premier Subaru in the future.
"High pressure sales, "
I was surprised by the lack of listening skills. Every question regarding product knowledge was met with a closing statement. ABC always be closing, reminded me of Tin Men. Even when I said I was interested in buying two cars I was ignored and pressed on closing the one I expressed interest in. Brian Canell was professional, polite and informative but I was steered away from him and informed he was just "the internet person" The sales manager was totally unprofessional, when I had a medical emergency and needed an extra day to pick up the car I was told it would be sold out from under me even though I had already paid a down payment. Between the sale manager and Helen O'Connell is was not a Subaru experience. I bought the car because it was what I wanted and was a good value, not because of Premier. I bought the second Subaru, the one I was ignored about from Quality Subaru. Night and day. Extremely knowledgeable, professional and polite. Excellent product knowledge and really worked to create best value and experience, The sales person Ralph was exceptional!
"Just got my brand new WRX, and I love it!"
I just picked up my second car from Premier Subaru (the first was, unfortunately, totaled). I couldn't be happier with the quality of my experience. This is a great dealership with great people!
"Important purchase made easy..."
My husband & I, in and approaching retirement age respectively, recently found ourselves in need of replacing our cars. He purchased his first Subaru 7 months ago at a dealership close to home here. I've owned an Outback (2002...my "baby" 😊) for the last 12 years. I quickly located the color combination that I wanted on the Branford Premier Subaru dealership web site. After confirming its availability over the phone with a very friendly & helpful Brian Canell, an appointment was set up for the next day with salesman Luke Pannone. We didn't even bother to test drive, but made the arrangements & went home to await delivery. Meanwhile, Luke kept us posted & patiently answered my emailed questions, etc. I was surprised to learn that he was a newer employee because he is very knowledgeable, efficient & businesslike, as well as friendly & helpful...a real pro. Rob Weljkovic clearly explained all financial aspects of warranty, care & maintenance packages, etc., so we have nothing to worry about even if a bird feather lands on my car. 😉 Every aspect of our purchase was handled smoothly & efficiently by a team that obviously knows their product & their business. It was also comforting to see how busy this dealership is...always a good sign. Today some friends of mine (Subaru lovers & drivers too), came to take my beloved 2002 to a new home, and I drove home my very first NEW car EVER. We highly recommend Luke Pannone & the rest of the Premier team for your Subaru purchasing experience.
Other Employees Tagged:
"Seamless buying experience"
Brian Canell responded inititially to my online request and set up a time for a test drive. Ted Astarita handled the job of showing the car, and Rob Weljkovic took care of the paperwork. They were all very helpful and at times entertaining! Ted was a pleasure to deal with as he even pointed out things to check that I would have forgotten. Great experience with personable people. Looking for a Subaru? Check them out!
"great straightforward dealership"
Just a straightforward honest dealership. No overselling,. Know their cars well and it was a pleasure to work with them. Do not use high pressure sales.
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