Brian Freeman | Page 2

Beck Ford responded

Thank you for your review! We're glad you had a good experience with our team. We understand that finding the exact vehicle you're looking for can sometimes come down to inventory, and we appreciate your feedback. We hope you'll keep us in mind as our selection changes—we'd love the opportunity to help you find the right vehicle in the future. — Carole M

Beck Ford responded

Thank you for choosing Beck for your vehicle purchase! We’re glad our team could help you find exactly what you were looking for and make the process a positive experience from start to finish. Enjoy your new vehicles and thank you again for trusting us with your business! — Carole M

Beck Ford responded

That’s exactly what we aim for—taking care of the details and making sure our customers feel it. We appreciate you recognizing the effort and sharing your experience!

Beck Ford responded

Thank you for sharing your experience! We’re so glad to hear everything went smoothly and that you had such a fantastic buying experience. Emma, Brian, PJ, and Rick Fullerton will truly appreciate the recognition—we’re lucky to have such a great team. Enjoy your new vehicle, and thank you for choosing Beck!

Beck Ford responded

We love hearing this and we're so glad Joe took good care of you. Enjoy that F-150 and let us know if we can do anything at all for you!

Beck Ford responded

That’s fantastic to hear! We’re thrilled Joel could make your trade experience smooth and stress-free, and it’s great to know everything was handled so efficiently. We really appreciate your recommendation and can’t wait to see you back at Beck Ford Lincoln!

Beck Ford responded

Thank you for the recommendation, Shannon — that means a lot. Joe really does put in the extra effort to track down the right vehicle, and we’re glad he was able to find one with the options you wanted while keeping it in budget. That’s exactly the balance we aim for. Brian and the rest of the team will appreciate the shoutout as well. We’re grateful you chose Beck Ford and trusted us with your purchase. Enjoy the new vehicle, and we’re here whenever you need us.

Beck Ford responded

That’s exactly why we love offering mobile service — life gets busy, and car repairs shouldn’t slow you down. We’re really glad it made things easier for you. Thank you for trusting us with your vehicle. Whenever you need us, we’ll be ready to come to you!

Beck Ford responded

Thank you for sharing this feedback. We are sorry to learn of the confusion you experienced regarding the vehicle availability, delivery timing, and PIN number. We also regret that the survey was sent to the incorrect person and that your interaction with our team did not reflect the level of professionalism you expected, especially as a long-time Ford customer. Your comments have been documented and will be reviewed internally to address the concerns you have outlined.

Beck Ford responded

Thank you for taking the time to share your experience. We’re pleased to hear that Rick Fullerton and the Beck Ford team provided excellent communication and ensured you received exactly what you were looking for. We appreciate your trust in us and look forward to serving you again in the future.