Brian Hess
Brian Hess at Biggers Mitsubishi

Brian Hess

General Manager

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.9
27 Reviews

Dealership Experience

9 yrs, 1 mo

Industry Experience

37 yrs, 5 mos

4.9

27 Reviews

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27 Reviews of Brian Hess

May 08, 2026

Dealership Rating
Employee Rating

While searching for a car I happened upon the Biggers Mitsubishi franchise. They ha the used Jeep I was looking for and when I called them I encountered Tyler. I’ve never had a more helpful and knowledge More

by lmlaster
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pergrem, Ali Nauraiz

May 12, 2026

Biggers Mitsubishi responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that Tyler provided such a helpful and knowledgeable experience while helping you find the Jeep you were looking for. It’s great to know he took the time during your test drive to walk you through the vehicle’s features, options, and technology so thoroughly. We truly appreciate your kind words and your consideration to purchase from Biggers Mitsubishi again in the future. Enjoy your Jeep, and welcome to the Biggers family!

May 02, 2026

Dealership Rating
Employee Rating

Not happy with Jose Perez. He checked everything ok without actually doing the job. The oil was never changed. It appears to have a brownish color. The windshield has 2 chips, More

by myjsph_trd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jim Casey, Rafal Sterkowiec, Jose Perez , Tyler was a good salesperson.

May 07, 2026

Biggers Mitsubishi responded

Please reachout to Brian Hess at the store since this platform does NOT give us your name. Thank you.

March 21, 2026

Dealership Rating
Employee Rating

I had an EXCELLENT EXPERIENCE with Biggers! ! Bryan was very Extremely helpful with my car buying experience, and Jim was also very helpful. Everyone that I came into contact with was great. D More

by morsmith65
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey , Darien Ivery, I don’t know if my sales rep is on list

Apr 20, 2026

Biggers Mitsubishi responded

Thank you so much for your amazing review, morsmith65! We’re thrilled to hear you had an excellent experience with us. Bryan, Jim, and Darren will be especially happy to know their efforts made such a positive impact. It’s great to hear Bryan helped put you at ease and made sure you felt comfortable every step of the way. We’re also glad you appreciated the efficient, straightforward process—we know your time is valuable! Enjoy your new vehicle, and we look forward to seeing you again!

September 14, 2025

Dealership Rating
Employee Rating

They supported to me anytime and was Outstanding customer services and high quality personal attention. Me and wife felt super comfortable More

by francisco.milano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey, Joe Graves, Rafal Sterkowiec, Arnold Hernandez , George Bicos, Darien Ivery, David Payne

August 14, 2025

Dealership Rating
Employee Rating

Rafal and the entire staff are incredible. They treated me like family from the moment I stepped into the store. Would recommend them to others and for sure will be my 1st stop when I am in More

by dima232533
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Graves, Rafal Sterkowiec

February 27, 2025

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Employee Rating

Jose was great and help me get my vehicle fixed and ready for the road again More

by arnher99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey, Michael Giusto, Joe Graves, Rafal Sterkowiec, Arnold Hernandez, Jose Perez , Keith Becker, Jeremy Brennan, David Payne

December 20, 2024

Dealership Rating
Employee Rating

Very nice salesman. Not pushy told you what you need to know patient and made you feel comfortable in the buying experience. Also, both men were very knowledgeable. More

by janice.bielaga8
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Casey, Arnold Hernandez

September 02, 2024

Dealership Rating
Employee Rating

It was great experience! !! Rafal did great job!! Great experience after all!!! Very satisfied. Recommend for everyone!!! More

by Michael Chorney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 26, 2024

Dealership Rating
Employee Rating

Darien was very professional and even came in on his day off to take care of. Us. More

by kia0914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 29, 2024

Dealership Rating
Employee Rating

Outstanding professionalism very helpful. Take care of the customer They go out of their way on and beyond for the customer. More

by NADER KHALED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
1

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