Brian Ingram | Page 21

Jesse was wonderful to work with Jesse was great to work with, and took care of everything we needed. He answered all our questions honestly, and even after the sale addressed a few c Jesse was great to work with, and took care of everything we needed. He answered all our questions honestly, and even after the sale addressed a few concerns we had. He had the finance department rewrite our paperwork because we changed our mind on some items after the fact. I would recommend buying a car from him to anyone I know. More

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Frustrated First I have a suggestion regarding a previous service I had on 9-15-18 where I had a recall on a wifi connection. I think it would be a really good c First I have a suggestion regarding a previous service I had on 9-15-18 where I had a recall on a wifi connection. I think it would be a really good common courtesy to let a customer know they are going to lose all of their saved radio stations and pictures saved when this service is going to be completed. It is very frustrating to get into the car after the service and find you have no saved radio stations or pictures and you have to start over. I could have noted which stations I had saved and in what order as it is a pain in the butt on this van to set them up! Regarding my most recent service I was told it was going to take 1 1/2 hours and I was going to be provided a loaner car. I was supposed to have 2 new wiper arms installed. I rearranged my Saturday for this service. I brought the car in and the service guy came out to where I drove in to replace the arms. The service adviser said it would only take 5 minutes. Why in the world was i told 1 1/2 hours when I scheduled the appt. Then they only replaced one arm. I told her they were both bad and they were supposed to replace both front arms. She said she would talk to someone on Monday about it and they would call me back. On Thursday I still had not heard back from anyone so I called to see if the other arm had been ordered and find out why someone hadn't gotten back to me yet. The person I talked to insisted I didn't need a new arm I only needed a new blade. I had already made 3 trips to your service center regarding this issue and 2 different people agreed it needed new arms. I had already replaced the blades with new Honda blades which didn't make a difference. Then Brian wanted me to come in that night to look at the wiper and try to figure out what was wrong. Again, I didn't need to waste my time coming back in for a 4th time with this wiper. I needed another arm ordered and installed. I believe the arm has been ordered, at least I was told it was so I will hopefully be getting a call soon to have it replaced. Oh, and it would have been good customer service to apologize for no one getting back to me from Saturday to Thursday. I would assume no one would have ever gotten back to me had I not called. Thank you for your time. Sharon More

by riddles Verified Customer Verified Customer

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My car wouldn't start. I called the Honda service dept. on Sat. AM to let them know my car was left at work the night before because it wouldn't start. They directed me to I called the Honda service dept. on Sat. AM to let them know my car was left at work the night before because it wouldn't start. They directed me to a towing company to have it brought in, (they even took the time to look up the phone number for me). I took the keys to them and explained I needed the car because I was on call all weekend. They said they would do their best. An hour later my car was fixed and I had it back. Now that is exceptional service!!! More

by Cargalkati56 Verified Customer Verified Customer

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Fast and friendly service I brought my car in for the airbag inflater recall service on the way to work. A shuttle gave me a ride and I had my vehicle back that morning. Solid I brought my car in for the airbag inflater recall service on the way to work. A shuttle gave me a ride and I had my vehicle back that morning. Solid service team. More

by fatbadger Verified Customer Verified Customer

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Still having problems and hoping for resolution I have been to the dealership approximately 7 times since June. While some issues have been rectified not everything has been. I would like the remain I have been to the dealership approximately 7 times since June. While some issues have been rectified not everything has been. I would like the remaining issues rectified. More

by 1of5ril Verified Customer Verified Customer

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Very friendly and knowledgeable I would definitely recommend Racine Honda. Great service!!!!!! Brian really makes the visit nice! Very thorough and detailed work! Racine Honda r I would definitely recommend Racine Honda. Great service!!!!!! Brian really makes the visit nice! Very thorough and detailed work! Racine Honda really does provide phenomenal service!!! More

by gball1968 Verified Customer Verified Customer

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Wheel bearing Great job by all. Thanks for getting me in and diagnosing so quickly. It’s really appreciated. Steve M A A A A A A Great job by all. Thanks for getting me in and diagnosing so quickly. It’s really appreciated. Steve M A A A A A A More

by SPM Verified Customer Verified Customer

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Always First Rate Racine Honda Service is friendly and efficient. The service advisers and technicians work together to ensure my Honda is serviced correctly and on s Racine Honda Service is friendly and efficient. The service advisers and technicians work together to ensure my Honda is serviced correctly and on schedule, preserving it's reliability, appearance and value. Great value! More

by LB52 Verified Customer Verified Customer

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Oil change I just recently had an oil change service done. I was greeted with a smile and my oil change was completed ahead of schedule. I will always go to Raci I just recently had an oil change service done. I was greeted with a smile and my oil change was completed ahead of schedule. I will always go to Racine Honda for servicing my car because of the friendly staff and the efficiency of fantastic service! More

by c.chacon2 Verified Customer Verified Customer

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All OK Dealer performed requested service, which was to check calibration of windshield electronics, after a windshield replacement. Work was completed with Dealer performed requested service, which was to check calibration of windshield electronics, after a windshield replacement. Work was completed within scheduled time frame, and everything seems OK. Was surprised however that service rep could not explain the function of the three sensors built into the windshield. More

by jjhughes Verified Customer Verified Customer

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