Brian Kang | Page 7

Brought a car My husband n I was there to buy a vehicle n I experience there was awesome, within 20 minutes we was approved. Seen the car at the price n payment we My husband n I was there to buy a vehicle n I experience there was awesome, within 20 minutes we was approved. Seen the car at the price n payment we liked did paper work n out of there n on our way with our 2009 Toyota Hybrid fully equipped n one owner. So I would send all family n friends. Steve & Alva More

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Great personal service We bought our first Subaru today (06/20/16) and we're amazed at the unbelievable service. I will mention the names of each person we came in contact We bought our first Subaru today (06/20/16) and we're amazed at the unbelievable service. I will mention the names of each person we came in contact with and the support and help that was a truly unique experience. Renee Ennis, you are such a caring and amazing individual who went well and beyond your duty. The patience and time that you took to explain each step of the buying process to both myself and my husband like nothing we had experienced in purchasing any other car buying process. Thank you from the bottom of our hearts. Brian Kang, thank you for such a laid back demeanor and great sense of humor. We hope you don't have to walk twenty miles in any one direction again ( especially since you are a great Subaru finance manager). We hope you will one day become their CEO. To Jim Stein who first met with us and taught us the understanding of patience. Thank you so much. And last but not least, to the gentleman who did such a great job detailing the inside of our car. Forgive me for not remembering your name but you are not overlooked. We will highly recommend Gateway Subaru and it wonderful staff to everyone and anyone who will be looking for not just a Subaru but any vehicle. Again, hats off to all those involved in treating us as Number 1. WE KNOW WE'LL ENJOY THE RIDE! Dave and Barbara McIntyre More

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Excellent staff all around Kris Parker and the service department worked closely with me on my 2014 Forester XT and this good relationship led my oldest son and myself to purcha Kris Parker and the service department worked closely with me on my 2014 Forester XT and this good relationship led my oldest son and myself to purchase new Outbacks from this dealership. Kris introduced me to Kyle Hutchins and Brian Kang, both easy to talk with and very professional. Kyle handled the final sale and vehicle deliveries. Kyle had marked significant pages and sections of the owners manual for both cars- a great way for us to get familliar with the new car features. Renee Ennis handled the financials and was a joy to work with. I highly recommend this sales and service team to anyone looking for Subaru sales and service. More

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Wonderful customer service! "Customer Service was outstanding!" We had a couple of bad experiences while looking to purchase a car at other dealers. Lance, Brain, Kevin and Re "Customer Service was outstanding!" We had a couple of bad experiences while looking to purchase a car at other dealers. Lance, Brain, Kevin and Renee, are the greatest! The employees work as a team. They are knowledgeable, and willing to go the extra mile help ensure that your car buying will be a good experience. They were patient with us, giving us time to make a decision without pressure. We will definitely tell our friends, about "Gateway Subaru!" More

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Very well satisfied customer! We are new to the Subaru family and actually purchased two Foresters in a short period of time. In each case, the entire staff was helpful, friendly We are new to the Subaru family and actually purchased two Foresters in a short period of time. In each case, the entire staff was helpful, friendly, encouraging and knowledgeable. They demonstrated patience and a genuine desire for us to be confident and happy with our purchases. Kevin Miller, Renee Ennis and Wendy Schiavone were just exceptional, there's no other way to say it. They reviewed everything with us and patiently answered every question we had (and there were many) until we were fully prepared to make a decision. Kris Parker as well went out of his way to ensure that our vehicles were prepped and serviced to meet our needs. We definitely recommend Gateway Surbaru as THE best dealership in the region. More

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Went way out of their way! Purchasing our Crosstrek was a win situation, from Jamie finding the car, Kyle executing the search, Brian working our trade in, Wendy and Rene helpin Purchasing our Crosstrek was a win situation, from Jamie finding the car, Kyle executing the search, Brian working our trade in, Wendy and Rene helping with finance to even Alexis running around making copies! This dog friendly dealership gets a 10 star rating! More

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Excellent Car Buying Experience Our salesman Marvin Graham was just simply excellent. He gave us test drives into cars, a Forester and an Outback. We chose the Outback and he was abl Our salesman Marvin Graham was just simply excellent. He gave us test drives into cars, a Forester and an Outback. We chose the Outback and he was able to negotiate an excellent deal for us with all of the options we wanted at a price we could afford. The dealership has gone out of its way to make this a wonderful experience. This is very unlike some experiences we've had at other dealerships here on the Delmarva while we were looking to replace our car that has been totaled. I highly recommend Gateway Subaru. More

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Buying in a hurry Our 2011 Outback was totaled in an accident. We wanted to replace our 2011 with a new 2016 3.6 Outback with all the new safety features. We live in c Our 2011 Outback was totaled in an accident. We wanted to replace our 2011 with a new 2016 3.6 Outback with all the new safety features. We live in central NJ and soon found out that a 3.6 is hard to find. Buying a car in a hurry is very stressful! We missed out on a car at a dealership closer to us, but through exhaustive Internet search, we found a match at Gateway, which is 3.5 hours from our home. Jim Stein, our sales rep, plus the Gateway's management team (Brian and Renee) honored the quote from the other dealership and expedited the purchase via phone and email. They were very efficient and very pleasant to work with. We are extremely satisfied with our experience. If we lived closer, there is no doubt we would service our car there. Who knows? We might get rid of our Audi and come back to Gateway in the future! More

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Highly Recommend Dealership I never liked the process of shopping for and buying a new car. Gateway Subaru has changed that. From the time I walked into the dealership, it was an I never liked the process of shopping for and buying a new car. Gateway Subaru has changed that. From the time I walked into the dealership, it was an easy and pleasant experience. Everyone I dealt with was friendly and professional. I normally don't take my car back to the dealer for service. However, if the Gateway service department is as great as the sales staff, I will continue to go there for service. I will definitely recommend Gateway to anyone shopping for a new car. More

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2006 Cadillac DTS Overall experience with Kyle Hutchins awesome. However, female finance person, horrible. This was a cash deal, I own a business if she ever acted wit Overall experience with Kyle Hutchins awesome. However, female finance person, horrible. This was a cash deal, I own a business if she ever acted with my company the way she acted with me I would fire her on the spot in front of the entire store. Its always great customer service, she is the worst I haveever seen. Once again Kyle & Brain were great. Brain completed her work at her request. She is a very poor example of an employee. More

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