Brian Lenz | Page 2

No pressure sales is nice. Listening to the customer poor. Internal communication poor. Purchase a $47,000.00 vehicle and you don’t even get a full tank of gas. Pathetic. Listening to the customer poor. Internal communication poor. Purchase a $47,000.00 vehicle and you don’t even get a full tank of gas. Pathetic. Would not recommend to anyone. More

by tnaprellwitz Verified Customer Verified Customer

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Owner messaged me back on a sunday, told him range i wanted to be at for the truck and next day get a call from Zach saying they can do that. Easy negotiation wanted to be at for the truck and next day get a call from Zach saying they can do that. Easy negotiation More

by mrdagree Verified Customer Verified Customer

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Deal was quick, easy and painless. found the vehicle online, made a deal for the trade-in, got what I wanted. Thank you guys so much. found the vehicle online, made a deal for the trade-in, got what I wanted. Thank you guys so much. More

by markburbach14 Verified Customer Verified Customer

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I purchased a $30,000 suv from them and all I had was problems with it less than a year. I had to replace the engine. It took them couple months to fix and they gave me a loaner vehicle that probably Wor problems with it less than a year. I had to replace the engine. It took them couple months to fix and they gave me a loaner vehicle that probably Worth less then $5000. They won’t help me out with stuff that needs to be fixed. My Rear A/c lines needs to be replaced last summer and they wouldn’t help me out with the cost. It’s over $2000 to fix. So I had no A/C in my suv for the rest of summer. I’m not to happy about there business. They need to stand behind their vehicles and treat their customers better More

by SUV Verified Customer Verified Customer

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The truck I purchased from Lenz had issues the day I bought it then less than a month later and they refused to repair unless I paid for it. They only stand behind the vehicles they sell for seven days bought it then less than a month later and they refused to repair unless I paid for it. They only stand behind the vehicles they sell for seven days after the sale, anything beyond that your on your own. It’s all about making the sale after that good luck. More

by venturellida Verified Customer Verified Customer

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One of the easiest and straight forward deal on a purchase a guy could ask for. Fair prices and great customer service. I will be doing more business with Lenz Truck! purchase a guy could ask for. Fair prices and great customer service. I will be doing more business with Lenz Truck! More

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Service department is great 👍 and they do a great job with our cars when we bring them in for oil changes they do inspection to see if other things are going on with the vehicle Thank you for the great with our cars when we bring them in for oil changes they do inspection to see if other things are going on with the vehicle Thank you for the great service Leeann,Greg,Shannon;,Mark,Jim and all the personnel in the front offices and a special thanks to Justin Johnson More

by darrell wiskow Verified Customer Verified Customer

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They claim to inspect all vehicles and have a Lenz Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of the truck. I ended up needing to have the rear pinion seal replaced costing me $800. I fixed that and just chaulked it up to bad luck. After another 50 miles on the truck the engine light came on. I had 4 different turbo codes. I got a hold of the salesman and his response was he would have service contact me. I live 5 hours away so that really wouldn't do me any good but I waiting a week for their call and it never came. The owners have a video on the website about the Lenz Guarantee and if there is any issues to co tact them and they would handle it for me. So I called and left a message and emailed, but never got a response. I ended up needing to have the turbo actuator replaced as well as the turbo nox sensor. This all cost me another $1800. At this point I have drove the truck a total of 150 miles once home from the dealership and I've had to put almost $3000 into repairs and no response from the dealership owners. My local dealer told me that when the engine code is cleared it can take 5 to 10 key cycles before the code pops back up so I'm betting the turbo codes were cleared prior to me purchasing the truck. I feel like the inspection before my purchase was the service department hiding as many issues as possible and the so called Lenz Guarantee is just a guarantee not to find the issues until it's too late. I wish the dealership would have stood by their Lenz Guarantee or at least acknowledged I had an unforseen issue and did anything to try and make it right. Instead I was ignored. Not a good way to run a business. More

by packerssuck0 Verified Customer Verified Customer

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Sarah Murray was awesome sale person to work. She made my very happy.me also She made my very happy.me also More

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No way is there not 1 review lower than 4 stars. wired 22k signed all the purchase paperwork and they cancelled our order and raised the online price 8k. Will be reporting to proper governing agenci wired 22k signed all the purchase paperwork and they cancelled our order and raised the online price 8k. Will be reporting to proper governing agencies. Thanks for nothing DB's More

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