Brian Lenz | Page 3

I just purchased my fifth vehicle from Lenz. I've always had a good experience dealing with this auto dealer. This time I had the pleasure of working with Kyle Rutkowski as my sales agent. H I've always had a good experience dealing with this auto dealer. This time I had the pleasure of working with Kyle Rutkowski as my sales agent. His customer service was incredible and unmatched. Every detail was taken care of in the process. Kyle initiated and followed up with me on every concern and step. I can count on one hand how many reviews I've written but had to express my gratitude with Kyle and this dealer. It truly is an enjoyable experience buying a car from here! More

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Terrible business practices. Buyer beware. They will waste your time and money. Lure you in and try to take advantage of you. Buyer beware. They will waste your time and money. Lure you in and try to take advantage of you. More

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Buyer beware. If you absolutely have to buy a trauck and you can't find what you're looking for any place else and by accident happen to wonder on to the LENZ If you absolutely have to buy a trauck and you can't find what you're looking for any place else and by accident happen to wonder on to the LENZ dealership you will be sorry. Skip has no real customer service skills, no tact, and you will irritate him if you start asking questions about a vehicle. Next, should you want a manager because you don't want to deal with Skip, Justin will mislead you on the price of the vehicle. Once you reach out to the ownership because your business isn't worth the time to fix the obvious issues at hand, they call it "obsticles" and delfect from the the root cause of poor customer service. Save yourself time and money and go to any other place beside Lenz. Give your business to a company that will treat you right and not mislead you. You've been warned... More

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Mike was awesome in sales. Got things done and very respectful. Great experience. Thank you Lenz for making things happen. Gene Kamholz, Hartford, WI. Outstanding.. respectful. Great experience. Thank you Lenz for making things happen. Gene Kamholz, Hartford, WI. Outstanding.. More

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dot your I's and cross your T's I just purchased a 2017 ford F250 from Lenz. Brian Lenz was my sales person.Truck had 34100 miles so with about 2000 left on factory warranty.At closi I just purchased a 2017 ford F250 from Lenz. Brian Lenz was my sales person.Truck had 34100 miles so with about 2000 left on factory warranty.At closing on the Wisconsin buyers guide I was informed the passenger power mirror was broken but not to worry, take it at your convenience to the dealership as it was covered.Which I should of scratched my head at that point as they, Lenz truck had had the truck to dealership in Minocqua for other issues.Why didn't they just fix it then if they already knew about it? it was on the buyers guide.The truck is in the shop now milage 36250 getting the mirror fixed at a cost of $168.00.Brian at Lenz has said he is not responsible to cover it since it's out of factory warranty.So I will pick up the bill.As a local business owner and someone who has purchased several new and used vehicles,have never had any car dealer balk at such a small item to keep a thing that seems to have left this world called Customer Satisfaction.Very surprising I can not recommend Robert Hynes, Mercer Rentals, Mercer Wisconsin. More

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Great Truck I have had my truck for several months now and could not be more happy with it. The purchase was super easy. I drove 5 hours to pick up my new truck. I have had my truck for several months now and could not be more happy with it. The purchase was super easy. I drove 5 hours to pick up my new truck. They had it ready to go when I arrived and it only took a few minutes to get turned around and back on the road home More

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Great Truck Great Experience Excellent purchase experience at Lenz Truck! Tony and Justin were great and got me into a truck without any hassle. They made everything work for me o Excellent purchase experience at Lenz Truck! Tony and Justin were great and got me into a truck without any hassle. They made everything work for me on my schedule. THANKS! More

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Very customer focused! The team at Lenz went way above expectations to get me into the truck I wanted. I would highly recommend buying from them! They understood my needs an The team at Lenz went way above expectations to get me into the truck I wanted. I would highly recommend buying from them! They understood my needs and made it happen. More

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Easy no pressuring from salesman Easy to view trucks on the Internet. Sam got back to me right away on the truck I had questions on. With a few pictures of my truck he was able to gi Easy to view trucks on the Internet. Sam got back to me right away on the truck I had questions on. With a few pictures of my truck he was able to give me a rough estimate what it was worth and he was extremely helpful getting a few issues resolved on the truck I bought. More

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I have always had a good experience at Lenz This is the 4th truck that I have bought from them. They have always been far on my trade price and their prices on trucks are right where they shoul This is the 4th truck that I have bought from them. They have always been far on my trade price and their prices on trucks are right where they should be. More

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