Brian Mattison | Page 8

comfortable waiting room. workers explain everything and check in on you. very friendly happy people. Dawn and Brian are fantastic they made my visit pleasant. workers explain everything and check in on you. very friendly happy people. Dawn and Brian are fantastic they made my visit pleasant. More

by DONASEE Verified Customer Verified Customer

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When I signed papers I was told by the salesman that he called my insurance company and had the vehicle added onto my policy. 2.5 months after the purchase I called my insurance provider and make policy up called my insurance company and had the vehicle added onto my policy. 2.5 months after the purchase I called my insurance provider and make policy updates, but they said they never had received a call from the dealership. I was driving with no insurance on a brand new vehicle for that time. The paperwork initially was incorrect, wasn’t processed in a timely manner, which resulted in late payment charges from the credit union as well as a ding on my credit report. I had to spend hours on the phone getting this corrected. I had an instance with the screen in the vehicle glitching and scuffs on the exterior we’re noted. I contacted the dealer minutes after it happened, but it took over a month to get in contact with them again. I called and left a voicemail and sent an email, both of which went unanswered for over a month. I was initially very excited to purchase my first brand new vehicle and was happy with the what seemed to be excellent service, but over the past few months and repeated let downs I am not too positive I would be a return customer. More

by MULBERRYDAIRY Verified Customer Verified Customer

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Once again Dawn and the service department at Gordie Boucher went above and beyond. Dawn is outstanding and I couldn’t be happier with the work the service guys did on my car! Thank you!!! Boucher went above and beyond. Dawn is outstanding and I couldn’t be happier with the work the service guys did on my car! Thank you!!! More

by madisonmas19 Verified Customer Verified Customer

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When I asked to get the air in my tires checked I dont want to be told if the light isn't on they don't need to be checked. I was taking a trip and wanted it checked. want to be told if the light isn't on they don't need to be checked. I was taking a trip and wanted it checked. More

by JJMOM23 Verified Customer Verified Customer

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fast and efficient service including pick up and drop off; easy to make an appointment and very responsive to issues identified by customer off; easy to make an appointment and very responsive to issues identified by customer More

by DHHECKER Verified Customer Verified Customer

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I got there early, they took me in right away. Minimal wait, very courteous and in no time at all I was on my way. Minimal wait, very courteous and in no time at all I was on my way. More

by WAHM662009 Verified Customer Verified Customer

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The remote start on my MKZ stopped working. I tried to start it with my phone and a low battery warning flashed. I called Boucher service and was able to get in the next day for a new battery. I tried to start it with my phone and a low battery warning flashed. I called Boucher service and was able to get in the next day for a new battery. They didn’t have my car very long and it was finished. The battery was on sale so the bill was substantially lower than the estimate. The whole experience was great. More

by FORENSICLITHO Verified Customer Verified Customer

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Quality of repairs was good. communication needs to improve. I was without a vehicle for too long. communication needs to improve. I was without a vehicle for too long. More

by FRANK.M.GRIPPE Verified Customer Verified Customer

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Great experience, the dealership knows their products and options well. I would recommend those that are in the market to purchase a car consider Gordie Boucher Lincoln. options well. I would recommend those that are in the market to purchase a car consider Gordie Boucher Lincoln. More

by ICEMANTECHNO Verified Customer Verified Customer

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Always great to work with the service center. They took care of the oil change and two recalls. They took care of the oil change and two recalls. More

by JZALIM Verified Customer Verified Customer

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