Brian Poteracki | Page 41

Car buying experience This is the second vehicle we have purchased at Sullivan Buick. We have found the sales staff and service employees to be very helpful and friendly. This is the second vehicle we have purchased at Sullivan Buick. We have found the sales staff and service employees to be very helpful and friendly. Shelly Barr spent lots of time with us to help with all the new car advancements. More

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SERVICE CENTER=NO SERVICE I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes P172 and P175. The dealership said possible fuel injection issue, cleaned something, sent me on my way. For the next year my check engine light would intermittently go on and off and it made this knocking noise that would happen after my engine was shut off for the day. I looked up the codes and it said my fuel pump may be going out. There was a recall (#43180) but my VIN wasn't included. Brought it into the dealer on 5/17/18 and they had it until 5/24/18, cleaned it again, said that if it keeps up I will need to replace my whole injection system for $1600.00. Week later check engine light goes again, same codes, took it for a second opinion and that mechanic saw that my oil was overflowing so either the mechanic put too much in or it was mixing with gas. He changed my oil, told me to drive it, oil level was ok but engine was still make the knocking noise. The mechanic told me to take it to MB Automotive who are experts at engines. Made an appt. and they diagnosed the issue within an hour and it was the fuel pump. Why GMC had my cars for days and never even suggested that is beyond me. I am now out $240 that should have went towards the new fuel pump. Called GMC corp.- their opinion is it was out of warranty so sucks to be you. Do yourself a favor and find a local mechanic who knows what they are doing and stands behind their work, GMC has no interest in keeping their customers happy or providing good service. More

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Bick 2018 Purchaxe Sullivan Buick GMC has been my dealership for 15 plus years. I have received nothing less than outstanding service. When finances were lean Sullivan Sullivan Buick GMC has been my dealership for 15 plus years. I have received nothing less than outstanding service. When finances were lean Sullivan always gave me additional savings on the maintenance. All of the service personnel are courteous, professional and give detailed explanations of any service done or needs to be done. No questions asked is silly. Sales -- Jeremy is great. No pressure sales, listens to you and addresses your concerns, likes, dislikes. Overall the dealership is one of the best I have worked with. That is why I keep coming back to Sullivan. They have taken care of me. You can not go wrong with Sullivan. More

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Outstanding Sales and service again!!!! Brian Poteracki, Shelley Barr, Mike Bott, and Carrie Fuller were absolutely amazing. This was our 2nd car purchase from Sullivan in 8 months. Just lik Brian Poteracki, Shelley Barr, Mike Bott, and Carrie Fuller were absolutely amazing. This was our 2nd car purchase from Sullivan in 8 months. Just like before they were very accommodating and friendly. The deal again was GREAT! We were in and out in under 2 hours with our new car. Sullivan has the nicest staff and best selection of new and used cars. You won't be disappointed. More

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2018 GMC SLE Terrain Lease Purchasing or leasing a vehicle is always a experience you will remember! I went in with knowing I wanted to leave with a GMC Terrain, and Shelly Barr Purchasing or leasing a vehicle is always a experience you will remember! I went in with knowing I wanted to leave with a GMC Terrain, and Shelly Barr, Mike Bott, Mike O'Connell, and Brian Poteracki made that happen! I received excellent service, and i love my new ride! I am looking forward to returning for my unlimited free car washes! More

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Great Experience Explained to Shelley Barr our vehicle requirements and she showed me only vehicles that met the criteria. Was not pushy or aggressive in any way. Was Explained to Shelley Barr our vehicle requirements and she showed me only vehicles that met the criteria. Was not pushy or aggressive in any way. Was very knowledgeable about the vehicle and took the time to explain everything. She even took us into service where we met Mike Baker, the head of the service department. He and Brian spent time going over the car fax report and discussed the condition of vehicle and what we could expect from the service depart. Finished up with Mike O'Connell in finance. He was honest, reasonable & efficient. Would highly recommend this dealer for a professional, no nonsense car buying experience. More

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Wonderful experience 11/17/17 Just purchased a vehicle from Sullivan Buick & GMC. The experience was very enjoyable.....moved through the entire process very quickly. Shelly Barr Just purchased a vehicle from Sullivan Buick & GMC. The experience was very enjoyable.....moved through the entire process very quickly. Shelly Barr did a fabulous job getting me into the right vehicle. Made me very comfortable with the dealership and introduced me to a number of staff. The entire time was great. More

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Exceptional Service Victor, Dan and Mike were all exceptional in their jobs. I'm thankful for their expertise and professionalism. I continue to be a satisfied and retur Victor, Dan and Mike were all exceptional in their jobs. I'm thankful for their expertise and professionalism. I continue to be a satisfied and returning customer. Thanks again! More

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excellent experience we are so happy with our buick enclave, thank you shelley for showing us this beauty, being so sweet & understanding of our needs. mike b. was also a we are so happy with our buick enclave, thank you shelley for showing us this beauty, being so sweet & understanding of our needs. mike b. was also a pleasure to work with, treated us like family. thank you to mike o. & brian for all the help!! we appreciate your patience during our buying experience. truly exceptional service all around with the sullivan team that will have our continued business! More

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Car buying and sales service I came in to search for a new vehicle. My old one had finally come to the point that it wasn't worth the repair cost. I came in and described what I I came in to search for a new vehicle. My old one had finally come to the point that it wasn't worth the repair cost. I came in and described what I was looking for in a vehicle and Mike showed me a car that had just come in off of lease that fir my needs to a tee. We drove it around and I was sold. The price for the vehicle was fair, we did the paper work and came back in the next day and drove the car home. This was the most pleasurable, stress free car buying experience that I've ever had. Everyone that I met was great and a pleasure to work with. I am now a happy customer. More

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