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Brian Puls
Brian Puls at Spitzer Kia Cleveland

Brian Puls

Service Appointment Scheduler

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

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4 Reviews
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4 Reviews

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4 Reviews of Brian Puls

February 14, 2026

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Employee Rating

Pleasant customer service and knowledgeable any efficient and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t More

by jersed73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Cieslinski, Tom Wolfe, Jacqueline Bernald, Cory Brown, Richard Watkins, Joseph Marullo, Randy Maggio, Rachel Lewis, Douglas Goldie

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Feb 14, 2026

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

December 10, 2025

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They treated me with respect and went on a test ride and we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us More

by Walls33355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Wolfe, Jacqueline Bernald, Belinda Frost, Joseph Marullo, Randy Maggio, Rachel Lewis , Kimberly Clay-Carrillo, Janet May

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Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 08, 2025

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I love there. They treat you like family. Service was fast and easy. Recommend it to all my friends More

by dangerwoman1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Wolfe, Belinda Frost, Jim Foose

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Nov 08, 2025

Spitzer Kia Cleveland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Kia Cleveland.

October 30, 2025

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Employee Rating

I brought my car in for service, was told nothing was wrong with my wheel alignment. Then, came back 2 months later and insisted on having the car placed on machine. They Seen there was an issue and cor More

by MA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Maggio , Richard Montague

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Nov 02, 2025

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Nov 02, 2025

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Nov 02, 2025

MA responded

I don't know how much more contact information I can give you. I call, I leave messages-No one calls back. I call again, talk to someone, get dismissed and no one calls me back. I call again after waiting 6 hours for return call, get told "Someone will call you right back." And still No one has called me back. I simply want my wheel alignment done right, (Just because you sensors place my car in the Green, doesn't make it right) I don't understand why you reverted the problem from being on the left(driver side) and creating the same problem on the right(Passenger) the right side never need to be corrected IMO. Also, because I had to do my a tire rotation, I need the wheel sensors to be relearned.

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