Brian Rabeau | Page 2

Worst experience ever! Vehicle need an alignment. Had to wait 4 hours. Then took it to my Mechanic to get looked. Found it needed shocks. 3 days later took it to the dea Vehicle need an alignment. Had to wait 4 hours. Then took it to my Mechanic to get looked. Found it needed shocks. 3 days later took it to the dealer a few day later went to pick it up and on half the work was done no paperwork on what was done. Took a week for the service manager to respond. After another week of “waiting for parts” I called and he said he left a message days ago. The dealer is 2 hours round trip and this will be 3rd trip. No compensation, no customer service. And when the dealership called to ask about my experience and I told them of my experience and how I wa still waiting for parts. They said “oh ok’ we will call back next week to see if you change you mind”. Well guess what I haven’t. Would not recommend buying from this location. More

by tomstanziano Verified Customer Verified Customer

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We've always have had a pleasant experience starting with the purchase of our 2018 Diesel Equinox Premier AWD back in 2017 with the famous "Z"... throughout the years our visits to the Ferman Chevrolet Servi the purchase of our 2018 Diesel Equinox Premier AWD back in 2017 with the famous "Z"... throughout the years our visits to the Ferman Chevrolet Service Department were also handled by professionals "Brian Rabeau" and "Robert Dugan" and since our original warranties have expired it was nice to meet "Dino Demarco" in Fermans Finance Department who was also a pleasure to work with in re-establishing warranty coverages for our vehicle into the future! More

by learn4fun Verified Customer Verified Customer

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I would like to commend Service Manager Brian Rabeau and Tech Joe for their assistance in reprogramming of TPMS on my 2006 Corvette. They were efficient,friendly and very informed of the chevrolet product. Tech Joe for their assistance in reprogramming of TPMS on my 2006 Corvette. They were efficient,friendly and very informed of the chevrolet product. They both are an asset to the Ferman Service team. Thank you Brian and Joe I will be back to Ferman for any service needs in the future. Thomas Covington More

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I will never take my car back for repair work ever again. My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service a My car came in because of a Stabilitrak notice on my dash. 2 weeks later and $7385 later I left. 2 weeks later the same thing happened. Our service advisor Brian W. stated that they could not find an issue and we took it home again after spending another 2 weeks there. Two weeks later for the third time same issue. This time they kept the car 30 days. I must have called Brian W. 10 times. No response. Brian R. the service manager was also unresponsive. I then contacted the GM Brad Wise at least 5 times. No call back. Then I contacted the AGM Jimmy Larkin. He called back once and that was it. 55 days in the shop and all I wanted was for some communication. We paid $7385 of the first visit to find out that they didn't even fix the issue which they stated was a misfire on cylinder 1 and then the third time they said it was a misfire on cylinder 5. You would think for that kind of money it would be fixed. I even called Ferman himself and of course no call back. Worse customer service I ever had in my life. Go elsewhere for any repair work on your car. More

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I didn’t have time to wait on my car for service…. I had a driver by the name of Cade give me a ride home. He was extremely nice and professional. Thanks for the complimentary drive home and great driv I had a driver by the name of Cade give me a ride home. He was extremely nice and professional. Thanks for the complimentary drive home and great driver to take me so I didn’t waste my time waiting. More

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Always have the best service, never a problem, and, buying my new 2022 Malibu RS today, 7/23/22, was probably one of the easiest transactions that I've ever made...., in at 8:15am, out by 11:45am with buying my new 2022 Malibu RS today, 7/23/22, was probably one of the easiest transactions that I've ever made...., in at 8:15am, out by 11:45am with a brand new car, signed, sealed and delivered...., the best.. !!!!! More

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Honestly was the best experience I’ve ever had with buying a car. Went to another dealership just the day before and it was just overwhelming and felt pressured and just completely stressed. Angela was buying a car. Went to another dealership just the day before and it was just overwhelming and felt pressured and just completely stressed. Angela was nice, fun and really helpful I definitely didn’t feel pressured or stressed. The overall experience was so great that my girl friend will be coming back when she gets ready to make her next vehicle purchase. More

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Excellent service. Service Manger Brian and Service Expert Hailey helped me this morning to solve a fairly unique problem on my 2021 Tahoe. I called this morning was in Service Manger Brian and Service Expert Hailey helped me this morning to solve a fairly unique problem on my 2021 Tahoe. I called this morning was in less than an hour later and the problem fixed in less than an hour. I am very appreciative of their rapid response and solution. Always take my vehicle to Ferman because of this very reason. Thanks! More

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It was a hassle free purchasing experience from the time I selected the vehicle from stock in transit until I took delivery. I selected the vehicle from stock in transit until I took delivery. More

by arabeau Verified Customer Verified Customer

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It was good, Luis is a great salesman, attentive, professional,covering all details. I will definitely go back to him. As far as service I was not great last year. professional,covering all details. I will definitely go back to him. As far as service I was not great last year. More

by velvetsouto02 Verified Customer Verified Customer

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