Brian Reeves | Page 6

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hey jackyptrop, Thanks for sharing your experience! We’re so glad to hear that Steve was able to make your car-buying experience personable and professional. It's great to know that the financial team also helped address all your questions. We’re thrilled you’re happy with your new Compass! Thanks for recommending us, and we look forward to serving you again in the future! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi PINEYUSA, Thanks for sharing your experience, and we sincerely apologize for the frustration you've faced. We understand how important it is to resolve these issues, and we appreciate your patience. We have shared your review with our management team and understand that our Service Director, Bernie, has already spoken to you regarding the situation, and we're here to ensure everything gets properly addressed. Please feel free to reach out if you'd like further assistance, and we'll do our best to make it right. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hey lflora, Thanks for sharing your experience! We're delighted to hear that Marty and Zak provided you and your son with excellent service while looking at the Challenger! It’s wonderful that they took the time to explain everything and help you leave with the vehicle you wanted. We appreciate your kind words and look forward to serving you again in the future! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Diane, Thank you for sharing your experience with us. While we understand and respect your opinion of your experience, we respectfully do not feel that the information you provided in your review(s) is a fair representation of what transpired during your visit. We understand that our team worked hard to assist you during your initial visit and the days that followed after we were made aware that you were unhappy with the deal you completed. Our team offered, on several occasions, the opportunity for you to back out of your deal, as well as several other options involving your new vehicle, as well as the vehicles you traded in. Our team even drove to your residence after we discussed these options further to make the process more convenient for you. We believe in transparency and doing everything we can to assist our customers. We do not believe in pressuring any of our customers to make decisions and provided you with several options during your initial visit, and the days that followed. We are sorry to hear that despite these additional options offered and considerations made to satisfy your experience we fell short in your eyes. Thank you again for taking the time to share your experience with us. Thank you again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi PMMLEGAL, Thanks for the great feedback! We're glad to hear that you found our process quick and efficient and that our inventory met your needs. We strive to make car buying as smooth as possible and appreciate your kind words! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi joe.felipe, Thank you for the positive feedback! We’re glad to hear that Rich, Brian, and Bobby made your car-buying experience smooth and attentive! It’s great to know you had a positive experience with the team. If you need anything else or have more questions, feel free to reach out. Enjoy your new vehicle! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi rebeccamuso1017, Thank you for the wonderful review! We’re thrilled to hear that your car-buying experience was a breeze! We appreciate your recommendations and look forward to helping your friends and family in the future! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Assem10, Thank you for your review! We're glad to hear that you found our team professional, informative, and easy-going. It's great to know that they listened to you and made the deal work. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team