Brian Rigby

Thank you Vinnie Frasco for being so kind and patient showing me how to work my new Chevy Trax. You are an excellent instructor. showing me how to work my new Chevy Trax. You are an excellent instructor. More

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Richard Lucas Chevrolet - Avenel, NJ Review Rating: 1/5 Stars Unprofessional Bait-and-Switch Tactics - Do Not Trust I had an extremely disappointing experience with Richard Lucas Chevrolet that I want to Stars Unprofessional Bait-and-Switch Tactics - Do Not Trust I had an extremely disappointing experience with Richard Lucas Chevrolet that I want to warn other potential customers about. What Happened: Omar Valerio confirmed via email a $20,000 out-the-door deal for a 2025 Chevrolet Equinox EV LT When asked if this was cash or finance, Omar specifically wrote: "With that price you can either finance it or pay cash" Omar confirmed it was not a demo vehicle when specifically asked I visited the dealership the day before (7/17/2025) and they asked me to put down a deposit I told them I would open a GM Rewards Card first to get the additional $500 discount, then return I prepared a formal deposit agreement with all terms clearly outlined On 7/18/2025, I texted confirming I would stop by at 12 noon or after to complete the deposit Before leaving, I texted Alex who acknowledged I was coming While I was driving to the dealership, Alex texted: "Just a heads up, I do have someone here now who just walked in on the same vehicle" When I arrived, Omar claimed "2 other customers are before you" despite my confirmed appointment When I explained I had given advance notice and they flipped while I was driving, Omar said he'd speak to his manager The manager came out acting completely ignorant, as if he knew nothing about my confirmed deal or texts When I asked if Omar had told him I was coming and had confirmed everything, the manager was dismissive and refused to listen rationally I asked for a simple yes or no - would they honor their commitment to book the vehicle for me They refused to give a straight answer, so I said thank you and left The Real Problem: The "$20,000 OTD" deal was misleading from the start. Dennis at Green Brook Chevrolet and Bridgewater Chevrolet both confirmed this type of pricing structure is not realistic for true "cash or finance" deals, validating that Lucas was being deceptive with their offer. Unprofessional Behavior: Failed to honor written commitments made via email Refused to proceed with formal deposit agreement despite confirmed appointment Acknowledged my arrival time via text, then immediately undermined it Waited until I was driving to dealership to claim "someone else there for same vehicle" Last-minute bait-and-switch tactics while customer was en route Made false excuses about other customers having priority Manager pretended to be unaware of confirmed arrangements Refused to give a straight yes/no answer about honoring their commitment Dismissive and unwilling to listen to reasonable explanations Complete lack of accountability or professionalism Wasted customer's time after explicit confirmations Contacts Involved: Omar Valerio (Sales) - ovalerio@richardlucascars.com Alex (Sales) Brian (Manager) Documentation: I have the complete email thread from July 14, 2025, where Omar explicitly stated "The OTD price is $20,000.00" and confirmed "With that price you can either finance it or pay cash." This written evidence proves their commitment to the deal they later refused to honor. Recommendation: Avoid this dealership. Their word means nothing, and they will waste your time with misleading quotes and unprofessional behavior. There are many other reputable Chevrolet dealers in New Jersey who will honor their commitments and treat customers with respect. Date of Experience: July 2025 More

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Friendly service. Staff was attentive and not pushy. Aryanna is very pleasant to work with and ensures you are very comfortable with the whole process. Staff was attentive and not pushy. Aryanna is very pleasant to work with and ensures you are very comfortable with the whole process. More

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My experience at Richard Lucas Chevrolet was outstanding compared to others dealerships I have been to. As soon as arrived, they had a wide selection of car to view. Andres is a very friendly and attendant compared to others dealerships I have been to. As soon as arrived, they had a wide selection of car to view. Andres is a very friendly and attendant sales representative that made sure I was looking for the perfect car for myself. He took the time and explain to me the difference between 2026 Blazer and Equinox. At no point did I did I felt like i was forced to buy a car at the moment even when he knew i was carless. I am very happy that I was able to get my 2026 Chevy Equinox RS that’s i wanted. Vinny was very helpful when it came down to explaining to me about the services and feature my new car came with. 100% satisfied with their customer service!!! More

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Vinny is one of the most amazing guys I have ever met or dealt with! He walked us through the whole process and showed us how to use all the gadgets in our new Chevrolet Tahoe, he has a wonderful sense of h dealt with! He walked us through the whole process and showed us how to use all the gadgets in our new Chevrolet Tahoe, he has a wonderful sense of humor but also very professional at the same time! If you go to Lucas Chevrolet you got see Vinny:-) More

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Mike G took care of us and made the process really smooth. If you looking for a a great car and excellent customer service definitely stop here smooth. If you looking for a a great car and excellent customer service definitely stop here More

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Very low key approach to sales. No pressure at all. Everybody made me feel very comfortable. I was surprised how quickly I was in and out of the dealership the day I took delivery. No pressure at all. Everybody made me feel very comfortable. I was surprised how quickly I was in and out of the dealership the day I took delivery. Very happy with my new truck. More

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The staff was extremely friendly and professional, I traveled from CT to NJ to purchase my vehicle, they made the purchase very easy and convenient. A real pleasure doing business with this dealership. traveled from CT to NJ to purchase my vehicle, they made the purchase very easy and convenient. A real pleasure doing business with this dealership. Will definitely buy all future vehicles here. More

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Very accommodating and easy to work with. Got in an out with a new car on the same day, they made it very easy. Got in an out with a new car on the same day, they made it very easy. More

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I cannot express enough how great my experience was with this dealership. This was the most seamless, transparent, quick, and professional experience I've ever encountered at a dealership. Brian Rigby was o this dealership. This was the most seamless, transparent, quick, and professional experience I've ever encountered at a dealership. Brian Rigby was our hero and would definitely recommend purchasing a car through him again. More

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