Brian Rothstein | Page 75

Above & Beyond Purchase! Competitive Pricing & Great Service We purchased a used Odyssey and I was impressed with the excellent customer service. We drove 120 miles one way and these gentlemen stayed after hours We purchased a used Odyssey and I was impressed with the excellent customer service. We drove 120 miles one way and these gentlemen stayed after hours on Saturday in inclement weather... that’s probably an understatement... horrendous weather to allow us time to select a vehicle and finish our purchase. Pat was incredibly patient, kind, and helpful answering my questions over the phone prior to our visit. He took great care of us during our visit. Greg was extremely friendly and helpful over the phone and took the time to introduce himself when we arrived even though we weren’t working specifically with him. Donnie was very helpful and exceeded my expectations in helping us find the right vehicle. We also received a follow up call after purchase to thank us for coming in and make sure we made it home safe. I feel the vehicles we were looking at were priced fairly within the current market range. My only complaint is the vehicle I purchased needed a set of brakes and rotors and we didn’t realize something was wrong until we were on the way home. My expectation is that it should have been addressed prior to selling/listing the vehicle, as I feel it would have been a simple fix for the dealer. I will be checking with them for any future purchases and would recommend this team to others. Thank you for time and care! A Happy Mom in a Minivan More

by Odyssey Verified Customer Verified Customer

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Always fun Everyone friendly and courteous. The overall staff from service to sales and finance are always smiling and helpful. Dane and Stacey are great in ser Everyone friendly and courteous. The overall staff from service to sales and finance are always smiling and helpful. Dane and Stacey are great in service and then Chad and Brian are always fun to talk with during the visit. More

by tswenson14 Verified Customer Verified Customer

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Always so helpful!! Wyatt explained our new pilot to us, he was awesome!!! Wyatt knew everything about the car if we were hesitant about anything he just went over it ag Wyatt explained our new pilot to us, he was awesome!!! Wyatt knew everything about the car if we were hesitant about anything he just went over it again with us. Very knowledgeable would definitely do business with him again. More

by LANA.BARTELLS Verified Customer Verified Customer

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All went well 🙂 No problems. Good folks. Would go there again! Polite friendly professional, keep offices and whole place bright, neat,and clean. Thanks for all th No problems. Good folks. Would go there again! Polite friendly professional, keep offices and whole place bright, neat,and clean. Thanks for all the great help!! More

by Jim Verified Customer Verified Customer

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Great Experience with Josh!!! As a woman in my early 40's, I've had more than a few car buying experiences. Ive never enjoyed the overall car buying experience. I simply don't care As a woman in my early 40's, I've had more than a few car buying experiences. Ive never enjoyed the overall car buying experience. I simply don't care too much about cars. I am happy to say Josh turned this around!!! I had let Josh know my thoughts on the process and I had also expressed that I am not one to banter back and forth on the price. So, the numbers were generally figured out before I got to the dealership. I can say that Josh was honest, sincere, kind and he made me feel like he had my best interest in mind. He did a great job assisting me with the car and talking about all of its features and functions. He was absolutely great to work with and I would recommend him to everyone and anyone I know!! Unfortunately, to discuss financing (which I already had prepared through my credit union) i was taken into a back office to meet with Brian Rothstein. He offered me a rate that was between .5-1% higher than what I had been qualified for with my credit union. As I declined the higher offers, he proceeded to say things like 'it's only $100 more a month' (only???) and 'let's just do it because it's easier' (easier for who???). It was evident that Brian had HIS best interest at heart- not mine- and he had no problem showing it!! Ugh. I almost walked out without buying the car at all. So, I would say 100% definitely work with Josh!! He is fantastic!! While Brian seemed to represent the old stereotypes that I was so looking to avoid, Josh represented himself, as well as the dealership, as honest and reputable. When I look back at my experience, overall, Josh's excellent work shines through!!! Way to Go Josh!!! ... and Thank You!!! More

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Easy no pressure sales I didn't feel like they were trying to sell me something. They were just there to help me buy what I was looking for. I didn't feel like they were trying to sell me something. They were just there to help me buy what I was looking for. More

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Very friendly We had our break drums turned and new front break pads applied that corrected a shimmy condition when applying the breaks 40 to 60 mph. Terrific servi We had our break drums turned and new front break pads applied that corrected a shimmy condition when applying the breaks 40 to 60 mph. Terrific service department! Thank you... More

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Great Buying Experience Brian & Adam were great to work with. They were both very helpful. They made buying a new vehicle a fun experience. They are both very knowledgeable. Brian & Adam were great to work with. They were both very helpful. They made buying a new vehicle a fun experience. They are both very knowledgeable. Paige was very easy to work with. More

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Go Honda We had a very positive experience at Luther Honda. Brian was very helpful in not only explaining the benefits of the vehicle but also in showing us ho We had a very positive experience at Luther Honda. Brian was very helpful in not only explaining the benefits of the vehicle but also in showing us how to use all the gadgets. We feel like we bought the perfect car for our needs. More

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purchase new pilot I purchase my second new pilot from Luther honda [a 2016} and I worked Brian Rothstein. Thanks Brian for all the time you worked with me to get the I purchase my second new pilot from Luther honda [a 2016} and I worked Brian Rothstein. Thanks Brian for all the time you worked with me to get the job done. I sure will contact you the next time I am looking for another vehlcle. I also want to thank Paige Tweedale, Chad Williams and Brandon Burg all very helpfull More

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