Brian Smith

Chevrolet of Everett responded

Thank you - that means a lot. I'm glad our service writers took good care of you and that the honest pricing and ride-home offer stood out. We want it to feel easy and straightforward every step of the way. We appreciate you trusting our whole team with your service and look forward to seeing you next time.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I can understand being upset with the manufacturer - a $3,600 repair for a factory defect is incredibly frustrating. But Randall, Brian, Dan, and Stephen don't build the vehicles, and it's tough to see the dealership take the hit with a 1/5 review when the issue started at the factory level. If there's something specific about your service visit - the pricing, timing, or communication - that we could've handled better on our end, we'd genuinely like to talk through it and make it right where we can.

Chevrolet of Everett responded

I can hear how upset you are, especially if you feel like you paid for something that shouldn't have happened in the first place. You mentioned service communication was a 5/5, so I appreciate you recognizing the effort Ward, Randall, Brian, Dan, Stephen, and Dallas made to keep you informed - even if everything else fell short in your eyes. If there's something specific about the pricing or workmanship that felt dishonest to you, that's something we need to look at closely. We're here to have a real conversation about it and make sure you're treated fairly.

Chevrolet of Everett responded

We appreciate you taking the time to share your feedback. We're sorry for the delay and lack of communication around your repair - that's not the level of service we strive for. Please contact our Service Manager, Travis Arnold, so we can try to assist further. As a reminder, we are not the manufacturer and are dependent on the supplier to provide us with parts. We're committed to delivering a BETTER EXPERIENCE here at Chevrolet of Everett, and we'll continue working to improve.

Chevrolet of Everett responded

We're so glad to hear that your experience with us continues to be a great one. It's our priority to deliver a BETTER EXPERIENCE every time you visit Chevrolet of Everett. Thank you for recognizing our team's professionalism and dedication to customer care - we truly appreciate your loyalty!

Chevrolet of Everett responded

We're thrilled to hear you enjoyed your visit with us! It's always great to know our team-especially Bob Flood-made a strong impression. At Chevrolet of Everett, delivering a BETTER EXPERIENCE is what drives us. We truly appreciate your loyalty and look forward to helping with your future purchases!

Chevrolet of Everett responded

We appreciate you taking the time to share your visit! It's great to hear our service team delivered prompt, courteous support and treated you with the respect you deserve. Providing a BETTER EXPERIENCE means putting our customers first every time-and it sounds like our team did just that. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

We're thrilled to hear Kane made such a strong impression-100 out of 10 is high praise! Congratulations on your new Equinox EV. At Chevrolet of Everett, providing a BETTER EXPERIENCE from start to finish is our priority, and we're glad the whole team delivered. Thank you for choosing us!