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Brian Teitelbaum
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211 Reviews
211 Reviews
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211 Reviews of Brian Teitelbaum
July 12, 2023
I previously had a bad experience at Lake Ford but I needed an oil change and they were able to get me in the same day. When I was first greeted when dropping off my car, it appeared that I seemed to be needed an oil change and they were able to get me in the same day. When I was first greeted when dropping off my car, it appeared that I seemed to be an inconvenience that day. I stayed at the dealership while my car was being serviced and usually when something comes up that may need additional attention the person that checked me in would come talk to me. That did not happen. I got a call from the service tech to my phone which was extremely odd. I then got a text that my car was completed and I waited 10 minutes before I walked back up to the service desk to ask about my car. I was told that "I was just coming to get you but I had to make a call" while he was still on the phone and two other desks were open. He also was helping another person at the same time. I understand being busy, but please tell me what is going on with my vehicle in person and treat me with kindness. I was told a year ago when some other situations occurred that they were just changing over to electronic systems and the employees needed some time to adapt. If this is still happening a year later where it doesn't appear their customers are important, I don't believe it is just getting used to new systems. More
by tiffanyheinzen
Verified Customer
Helpful 
July 07, 2023
They missed the lug nuts swelling, didn't seem to want to do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire iro do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire irons. I asked them to take them off by hand but did so with their impact wrench and told me there was nothing wrong. They did however replace the lugs in lieu of tire irons breaking. Though couldn't tell me the brand and said they'd follow up the next day with info but never got a call back. Not sure I'll trust taking my car back as I've wasted far too much of my time dealing with this oversight/ mistake. More
by jonathon.haak
Other Employees Tagged: Jessie Schumacher
June 14, 2023
Was supposed to take a couple of days to do 2 recall items. They were done the same day. Very pleased with the time and the work. items. They were done the same day. Very pleased with the time and the work. More
by LONESOMESTALLION
Other Employees Tagged: Micah Edwards , Craig Prochaska
June 12, 2023
The service was great. My appointment was scheduled for June 16 and I was a week early arriving on June 9th. Brian said it would be no problem to fit our car into that days My appointment was scheduled for June 16 and I was a week early arriving on June 9th. Brian said it would be no problem to fit our car into that days schedule. Brian is a true professional and that is why we trust our car to Lake Ford. Thank you to Brian and the Staff. More
by Skiumah10
June 09, 2023
Brian was very quick and responsive to my needs. I was in and out quickly. I was in and out quickly. More
by garymortier20
Other Employees Tagged: Jim Bramel
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