Brian Vincente | Page 160

The last few visits have been chaotic The last 4 visits have been unacceptable. One visit the car was left for 12 hours without even being touched. Another visit they couldn't find the ca The last 4 visits have been unacceptable. One visit the car was left for 12 hours without even being touched. Another visit they couldn't find the car for a half hour when I went for pick up because of a paper work error. They replaced a radio for me and didn't check to see if all the functions were operational so I had to bring the car back the next business day and I'm not sure if they didn't just put the previously removed radio back in the car. More

by kevinlanier Verified Customer Verified Customer

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Precise in timing of job very good and pleasant to deal with. Clean and comfortable service area I would recommend verrrrrrry highly. Thanks for great service with. Clean and comfortable service area I would recommend verrrrrrry highly. Thanks for great service More

by Koenigskandids Verified Customer Verified Customer

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Quick recall service. Brought my 2009 Wrangler in for long overdue airbag and clockspring recalls. The recalls were completed faster than expected and the service departme Brought my 2009 Wrangler in for long overdue airbag and clockspring recalls. The recalls were completed faster than expected and the service department was quick with notifying me that the vehicle was ready for pickup. No down side to this service event. More

by MAKSR Verified Customer Verified Customer

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Would give a Negative star rating if I could. Horrible!!!! UPDATE Service Manager Bob Kennedy did reach out to me after leaving this negative review. He apologized profusely and went above and beyond to try UPDATE Service Manager Bob Kennedy did reach out to me after leaving this negative review. He apologized profusely and went above and beyond to try to make amends. I certainly hope that this experience helps staff to become more proactive in dealing with customers and addressing their concerns. I very much appreciate Bob's help in making every effort available to him to try to make up for the disaster experience I had. He has also reached out to me 2 more times to ensure that I was satisfied. Thank you Bob for your attention and concern. You have been the redeeming factor. I appreciate it. Had an engine stall on a brand new car. Brought in for service and they are the absolute WORST! I will never step foot in this dealership again. I've had 5 Dodge vehicles but after this experience I will not give them another penny. Took 2 and half weeks to repair and I never once received a phone call, not even when the vehicle was ready to be picked up. I had to call 9 different times, on hold 15-20 min each time. One person says car not looked at after 3 days, another says it was. Put 60 miles on my car while it was supposed to be sitting waiting on parts for repair. They have no storage so they put my brand new car on any random street that they can find parking so it's unattended. Left a pen mark on my beige leather console. I don't even know when my car was fixed bc they don't seem to realize that the phone works both ways and that the courteous and professional thing to do is keep the customer informed. When I complained, I was accused of taking my personal problems out on them...my personal problem is that you have had my car for days and keeping me completely in the dark! Then I was told that if I didn't like that answer then I could just come and pick the car up...a car where the engine cuts off for no apparent reason, NO THANK YOU! I left a message for the service manager Bob Kennedy on day 5 to which I never received a response. Called Chrysler Corp twice and never received a response. They don't offer loaners so I spent a fortune on a rental and Uber since they had my car throughout the Christmas holiday to New Year's Eve. Dealt with Brian who just passed the buck saying that he didn't receive any messages and is off on Monday, so apparently that makes it ok that for 18 days, he "forgot" my car was there and perhaps I would like to know what was going on. His apology was quite hollow as he promised to keep me informed on day 7 only after I blew up at him, but only gave a single phone call on that day only, and crickets for the remaining 11 days they had the car. And since he wasn't in until 1 pm when they close at 5 apparently justifies the lack of communication to even let me know the car was repaired. Had I not called AGAIN to check the status, I wouldn't have known it was ready and who knows how long it would continue to sit there for no reason. Perhaps it had been ready the day before, I'll never know...completely unreal and unacceptable. There is absolutely no courtesy, professionalism or even the most basic concept of customer service. Thanks Bayside Chrysler...you just lost a loyal customer. East Hills Dodge will get my service contract and the car back at the end of my lease. More

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Service reps try to milk money from customers when services! I brought my car in for an oil change and was presented with a bill for replacement of rear leaking shocks. (I didn’t remember that my shocks had been I brought my car in for an oil change and was presented with a bill for replacement of rear leaking shocks. (I didn’t remember that my shocks had been replaced under warranty in March of this year). I was told they were not covered and given an estimate for 634.00! When I called With the receipt in hand and mentioned this, the rep said there was a mistake and that shocks would be replaced at no charge under warranty ! I know it’s the holidays but you shouldn’t be taking advantage of customers! Had I not remembered the shocks were replaced already, they would have charged me unnecessarily! I have purchased 3 Jeeps from this dealership and I’m not happy with how I was treated! More

by Indelicato68 Verified Customer Verified Customer

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Re-call work done omg my old but loved Grand Cherokee The work was done just what I asked and no more. Car was at service for one day could of been faster but was ok The work was done just what I asked and no more. Car was at service for one day could of been faster but was ok More

by CHARLESJUNGER Verified Customer Verified Customer

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Delivered on time.. Had an appointment at 7.am....they took my car at 7....went inside explain what I need and the staff was courteous....told me that it will take roug Had an appointment at 7.am....they took my car at 7....went inside explain what I need and the staff was courteous....told me that it will take roughly an hour.....and got my car exactly one hour later....I recommend the service to everyone.....thank you bayside.....see you in 3 months... More

by Vincent19_89 Verified Customer Verified Customer

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Good service; Long wait. Service is good and prices are reasonable for a dealership. Hours are very convenient. I waited over 2 hours for an oil change and inspection but I di Service is good and prices are reasonable for a dealership. Hours are very convenient. I waited over 2 hours for an oil change and inspection but I did go on a Saturday afternoon. Wait time might have been quicker at other times. More

by KEVINKOKERNAK Verified Customer Verified Customer

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Excellent/Speedy Service Extremely fast service. Friendly staff. I made an early morning appointment and dropped my Jeep off the night before. my car was done by 8:15am. Extremely fast service. Friendly staff. I made an early morning appointment and dropped my Jeep off the night before. my car was done by 8:15am. More

by GINACHIO Verified Customer Verified Customer

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Bayside is not a wayside joint I really like the quality of service here. Although, I’m from Brooklyn the work expertise and no Grundy noise after a simple oil change is completely I really like the quality of service here. Although, I’m from Brooklyn the work expertise and no Grundy noise after a simple oil change is completely worth it More

by gostyle2001 Verified Customer Verified Customer

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