Brianna Worthington | Page 10

We had a great experience at Ken Ganley ford our salesman was the best. He worked very hard to get us what we needed. We will be life long customers of Ken Ganley ford Norton! was the best. He worked very hard to get us what we needed. We will be life long customers of Ken Ganley ford Norton! More

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This dealership gives great customer service, especially in the service department. I’ve had a great success each time I’ve gone in from purchasing my car to getting an oil change / tires rotated. in the service department. I’ve had a great success each time I’ve gone in from purchasing my car to getting an oil change / tires rotated. More

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The service department is always outstanding. Brianna always takes great care of me when I bring my vehicle in! Brianna always takes great care of me when I bring my vehicle in! More

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Took my car in to get paint fixed under warranty and it was one of the worst experiences I've had. I brought it in for them to evaluate and the person who originally took the photos told me I would get a was one of the worst experiences I've had. I brought it in for them to evaluate and the person who originally took the photos told me I would get a call back after they evaluated but did not look at the photos before I left and they were not good enough quality for them to decide whether it was covered. I hadn't hear from them in a few days so I called and they all acted confused and like they had no clue the photos had been taken. They finally found them but told me they couldn't tell if it would be covered and that I would have to bring it back in for someone else to look at it. They decided to cover one of the paint chips but not the other 3 that were exactly the same. They told me I had to take it to an outside service provider that they work with and I did. That was also a horrible experience. It took them about a week to fix and when I got it back the car was a mess. There were matte spots in the paint tape left all over and scuff marks on my overhead rail. I called ganley and they said they would only step in if the other place wasn't going to help. Luckily the paint place offered to fix it but I had to take it back two more times for them to fix what they messed up. We walked the car and they circled the problem areas I pointed out. But they missed 2 of the spots when they went back over the car. I am now left with a bad paint job and tons of time wasted. I am not happy that ganley would tell me to take my car somewhere that messed up my car so bad. I am also not happy that they only covered one of the paint chips even though they are all the same (in a door frame not where something would hit or be slammed in.) Horrible experience More

by Rebekah Verified Customer Verified Customer

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Came in for recall. Left with broken window. Fixed. Left again with broken lock. Disgusted. Left with broken window. Fixed. Left again with broken lock. Disgusted. More

by Paula Verified Customer Verified Customer

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Do a good job on my vehicle always done right a fair and honest I'm very happynd on time honest I'm very happynd on time More

by BIGDADWAGS Verified Customer Verified Customer

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Ganley is a dealership that always makes me feel like I've been treated fair and with appreciation. I always feel confident when I recommend them. I've been treated fair and with appreciation. I always feel confident when I recommend them. More

by BrandonDWS Verified Customer Verified Customer

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Extremely nice and professional, explained everything thoroughly. He was a pleasure to deal with and I'll be happy to return as a customer. thoroughly. He was a pleasure to deal with and I'll be happy to return as a customer. More

by crmsnsshdw Verified Customer Verified Customer

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The technician was on time and professional and curious and knowledgeable and he came with everything he needed to complete the task, thank you and knowledgeable and he came with everything he needed to complete the task, thank you More

by ghasterrick Verified Customer Verified Customer

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I brought my vehicle to Ganley for some warranty repairs. Hurried or poor workmanship led to several additional issues which took repeated visits to full resolve. In the end all repairs were corrected and th Hurried or poor workmanship led to several additional issues which took repeated visits to full resolve. In the end all repairs were corrected and the vehicle is in better condition than before. I'm glad to have everything resolved, but the multiple unexpected return trips to the dealership were inconvenient. Through all of this, Brianna was professional and maintained clear and frequent communication about the status of my repairs. While I'm displeased with the quality of service, Brianna and the folks in the service office went above and beyond to make it right. More

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