Brianna Worthington | Page 10

Gavin made the car buying experience easy. He answered all my questions and made the experience so much less stressful He answered all my questions and made the experience so much less stressful More

Print

March 13, 2023 My experience at Ganley was profoundly challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipp challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipped with water jackets between the cylinders, has been identified to fail, leading to antifreeze leakage into the cylinders and subsequent engine failure. This issue has prompted a pending class action lawsuit. Despite consulting multiple attorneys who indicated the potential lengthiness of the legal process, I found waiting intolerable given the urgency of my situation. Transitioning to my interactions with the Ganley team, initial impressions were positive with a friendly atmosphere. However, matters took a different turn during discussions on pricing. Initially, a rough estimate of $8,000 was provided. Following negotiation and my emphatic assertion that the issue was not of my making, given the vehicle's modest mileage of 73,000, I was eventually quoted a final price of $4,500, inclusive of all expenses. Concurrently, Ford Customer Service Center offered $5,000 in assistance, bringing a sense of relief. Regrettably, Ganley subsequently reneged on their initial offer. The representative who initially quoted $4,500 later claimed it was for parts only, contradicting her previous statement. This inconsistency was concerning, indicating possible miscommunication or misrepresentation within the dealership. Again, I sought legal advice. Afterall, I had two separate calls with the quoted price. In the end the legal battle would have cost more than the $2300 for the work to be completed. At this point I reached out to General Manager Tom Yerace, who assured me that he would get to the bottom of it all. He did not! I was given over to John Kirchenbauer, the service manager. Subsequently, communication delays ensued, stretching what was supposed to be a swift resolution into a prolonged ordeal lasting weeks and eventually months. Despite my inquiries, obtaining a detailed breakdown of costs, encompassing parts and labor, proved challenging. When I finally received a breakdown, the total exceeded $7,200, far surpassing the initial quote. Notably, now the discrepancy between Ganley's online prices and warranty pricing. Ford Customer Service Representative Jenae Gaston reached out to Ganley about this pricing and was ignored. Her understanding was that warranty pricing should have been less than wholesale or online pricing for parts. This obviously raised significant doubts regarding the dealership's transparency and integrity. Moreover, upon collecting the vehicle post-repair, I encountered an unexpected issue with the control screen. Despite assurances from the mechanic that it was unrelated to the engine repair, the proposed diagnostic fee of $170, along with an anticipated additional $800 for the suspected part replacement, were unwelcome surprises. Reluctant to engage Ganley further, I resolved the screen issue independently with simple troubleshooting, underscoring the dealership's questionable diagnostic practices and pricing policies. In a fortuitous turn of events, a brief consultation with online resources, particularly instructional videos on YouTube, provided invaluable insights. Following straightforward instructions, I successfully resolved the control screen issue within minutes, circumventing the need for Ganley's costly diagnostic services. This experience further emphasized the importance of consumer empowerment and resourcefulness in navigating challenging situations. In summary, my experience with Ganley Ford has been marked by frustration, disappointment, and a profound lack of confidence in their integrity and professionalism. I am compelled to share this account widely, hopeful that it catalyzes necessary improvements within the dealership's practices and customer service standards. Respectfully, Shawn Zavodney More

Print

Devin was so helpful, understanding and nice. We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stres We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stress, and urgency we were facing. He went above and beyond to help us and were so thankful for his help making the best out of the situation. More

Print

Amazing experience. Brianna was a so very helpful and got my car back to perfect conditions! Brianna was a so very helpful and got my car back to perfect conditions! More

Print

Brianna was a great help. The check-in gentleman were friendly. The loaner vehicle was a smooth process. I just wish I had the tech explain in detail what they did to fix the The check-in gentleman were friendly. The loaner vehicle was a smooth process. I just wish I had the tech explain in detail what they did to fix the issue. That would have been preferred, rather than just: 'your vehicle is all finished'. More

by joshmccraney2 Verified Customer Verified Customer

Print

I have always felt welcomed there. Everyone is very pleasant & welcoming. Brianna was especially kind and confident in her approach to her job. Everyone is very pleasant & welcoming. Brianna was especially kind and confident in her approach to her job. More

by mccann.peggy76 Verified Customer Verified Customer

Print

Aaron was great definitely coming back for service very happy with the prices and hospitality of sales, parts, and especially service happy with the prices and hospitality of sales, parts, and especially service More

by John Jr Verified Customer Verified Customer

Print

Good communication, knowledgeable techs and advisors, and reasonable prices. I'd recommend this dealership any day. reasonable prices. I'd recommend this dealership any day. More

by steiner.p.15 Verified Customer Verified Customer

Print

Ganley Ford was a very professional and well organized place. I was very happy with my experience. place. I was very happy with my experience. More

by Devin Huwig Verified Customer Verified Customer

Print

So far I've had great service and have dealt with friendly people. Can't ask for more than that Until I run into a problem, I'll keep going back to them. friendly people. Can't ask for more than that Until I run into a problem, I'll keep going back to them. More

by FPetrex64 Verified Customer Verified Customer

Print