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Brianna Worthington
Brianna Worthington at Ken Ganley Ford Norton
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Brianna Worthington | Page 11

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
106 Reviews

Dealership Experience

3 yrs

4.7

106 Reviews

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106 Reviews of Brianna Worthington

September 29, 2022

Dealership Rating
Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath , Mike Hartley

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Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2022

Dealership Rating
Employee Rating

The service is always thorough and the service people are very helpful and polite , I have never had a bad experience. More

by darrylemac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

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Sep 16, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2022

Dealership Rating
Employee Rating

Dealer performed pcm update for engine shutter while I waited on vehicle. It did take care of the problem. Service advisor kept me informed. Service manager followed up days later and was very professiona More

by Justin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Sep 06, 2022

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Sep 07, 2022

Ken Ganley Ford Norton responded

Hi Justin, thank you for taking the time to speak with our Service Manager John today. We apologize for any miscommunication! We hope that you will keep us in mind in the future for any of your vehicle or service needs!

August 30, 2022

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Employee Rating

They went above and beyond. Ended up an insurance claim and they handled everything. Got my car back quicker than anticipated. More

by KAYGRAHAM79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Aug 31, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

August 25, 2022

Dealership Rating
Employee Rating

Excellent service provided by the service department. They take great care of their customers! Will return again! More

by bludevilsdans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Sean Pangburn , Aaron Forsythe

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Aug 25, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

August 18, 2022

Dealership Rating
Employee Rating

My work was done on time and Brianna did a great job of communicating with me More

by Tsschuet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Aug 19, 2022

Ken Ganley Ford Norton responded

Quality customer service is always our number one priority, and we're happy to hear that Brianna met your expectations. Thank you for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

Aug 22, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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