Brittany Weiss
Brittany Weiss at Autohaus BMW

Brittany Weiss | Page 20

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.7
271 Reviews
4.7

271 Reviews

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271 Reviews of Brittany Weiss

February 15, 2024

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Employee Rating

Purchased a new BMW X5 in 2023 and just completed my first complimentary service. Everything about the purchase and service experience has been outstanding. More

by g_ladue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry, Steve Emerson, Todd Feuerhaken , Nick Markovic

Feb 20, 2024

Autohaus BMW responded

Thanks for the review! We always strive our best to help our customers and I'm glad that we exceeded your expectations.

February 05, 2024

Dealership Rating
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Response quickly and do things very effectively. Brittany is very patient and helpful. Thanks to her timely communication, my problems were resolved in only one day. More

by Yiziwei
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 05, 2024

Autohaus BMW responded

Thank you for the great review! If there any other services you need, please let us know.

February 05, 2024

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Major worked on on vehicle. Kept informed of repair cost, and time frame by Service Manager. First Class service! More

by Hank
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken , Patti Kupfer

Feb 05, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are thrilled that you had a stress-free experience with us. Your kind words serves as a great testament to the hard work and dedication we invest in each job.

February 02, 2024

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I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
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Recommend Dealer
No
Apr 02, 2024

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to St. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

February 02, 2024

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Clean, professional, trustworthy! Fantastic and informative video from technician adds to a trusted and collaborative approach to car care Thank you Autohaus BMW in xx.Louis MO. More

by Nina
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Recommend Dealer
Yes

Other Employees Tagged: TECHNICIAN - SAMUEL STEIDLEY

Feb 02, 2024

Autohaus BMW responded

Thanks Nina. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of again soon!

January 29, 2024

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I love Autohaus BMW. They take such good care of their clients. I always trust their work More

by Mamacat0511
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Recommend Dealer
Yes
Jan 30, 2024

Autohaus BMW responded

Thank you for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 26, 2024

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They are very professional communicated very well with what needed repaired cost to repairs and timely, and providing the service and contacting me More

by Richardahead56
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Recommend Dealer
Yes
Jan 29, 2024

Autohaus BMW responded

Thank you for the review! We are pleased to know about your positive experiences with us. We are grateful to have have such a positive and prompt staff. Thank you for choosing Autohaus!

January 23, 2024

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Employee Rating

Great service and very attentive to your needs to help expedite your repairs/services. The staff is always prepared and keeps you updated on your repair status. Facility is very clean. More

by Theo J.
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Recommend Dealer
Yes
Jan 23, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

January 21, 2024

Dealership Rating
Employee Rating

Nice clean facility. Have done business and purchased many BMW’s from Autohaus. Services are getting pricey like everything else. Brake fluid and oil change ran over $500 More

by Jengrossman1
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Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thanks for the review! Thank you for taking the time to share your experience.

January 15, 2024

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The customer service was excellent. The overall environment while waiting was pleasant and very clean. We really appreciated the beverages and snacks while waiting. More

by alonzolee
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Recommend Dealer
Yes
Jan 16, 2024

Autohaus BMW responded

Thank you for the review! We are truly passionate for creating the best possible experience with us, we look forward to seeing you next time!

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