Brittany Weiss | Page 21

Excellent customer service and prompt updates during the service process. All questions were promptly and thoroughly answered. service process. All questions were promptly and thoroughly answered. More

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Great service. Wait area is very pleasant. Staff are courteous and knowledgeable. Overall a very positive experience Wait area is very pleasant. Staff are courteous and knowledgeable. Overall a very positive experience More

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Autohaus got me in and out for service quickly and got the job done right! All the Autohaus employees were professional and friendly. Service advisor Patti Kupfer is amazing, Brandon Pittman in sales is t the job done right! All the Autohaus employees were professional and friendly. Service advisor Patti Kupfer is amazing, Brandon Pittman in sales is the best and Dani at check-out knocked it out of the park! More

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Wonderful service at Autohouse BMW Staff is helpful , efficient, and knowledgeable about the automobiles features and advantages efficient, and knowledgeable about the automobiles features and advantages More

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3 days for a single tire is actually ridiculous. I would never recommend to anyone under the sun I would never recommend to anyone under the sun More

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Love the dealership, especially my service advisor, Brittany Weiss. She is exceptional. Only thing keeping the review from a five star is that maintenance appointments usually take longer than planned. Brittany Weiss. She is exceptional. Only thing keeping the review from a five star is that maintenance appointments usually take longer than planned. Most of the time that’s not an issue as a complimentary loaner vehicle is provided. I would give Brittany 5 stars every time. More

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Excellent Service. ..Dealer fixed a problem at least two independent shops were unable to address. Service team was thorough and professional in all regards. I was ext ..Dealer fixed a problem at least two independent shops were unable to address. Service team was thorough and professional in all regards. I was extremely pleased with the high level of communication and quality of the workmanship. My car came back like new and drives fantastically well!!! More

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Let me first discuss the Brand. I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. T I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. The car has only 59k miles and I have had to invest over $18k in this car over the past several years with the most recent service costing $11k. The quality of this car and how it was built, resulting in this kind of expenditure is awful. Poor quality hoses, suspension issues, oil leakage from axle covers, etc. are just some of the issues that should not be happening on a car of this age and milage. As for the dealership, up until this last experience I loved Autohaus BMW. People were great and facility is beautiful. This last experience which cost be over $11k was horrible. The service rep was not knowledgeable, not friendly, hard to get ahold of and difficult to pull information from her. When I picked up the vehicle, she didn't seem to even want to talk to me about the repairs. Very cold reception. Seemed only thing they were interested in is finding more things to charge me for. Very disappointed experience. More

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The service department does a great job in scheduling and explaining necessary maintenance. Very outstanding waiting area. explaining necessary maintenance. Very outstanding waiting area. More

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Wonderful service and technicians. Always efficient and effective. Love Autohaus and have bed. A customer for over 30 years. Always efficient and effective. Love Autohaus and have bed. A customer for over 30 years. More

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