Brody Wixted

Chose Maund Toyota because they had a large inventory of cars and especially one with the options I was looking for. Went to their website and filled in the 'interested in this car" stuff. Got a call from Jill Reenan who I believe was the internet sales person. She immediately said she would take 2500 off the car price without me asking. Off to a good start! Jill is a high energy/very organized person, She did slow down a bit when I needed her to explain stuff. She knew her stuff and didn't spew any BS. Note to the military folks, if you want the $500 military discount, you must finance through Toyota. I had pre-arranged financing through Capitol one at a lower rate. Their rate was 4% +, which in my opinion is high. The process was relatively painless, worse part was the wait between being handed off to other people. Sales to finance to sales. The entire process from drive in to drive out took 3.5-4 hours. Freakin exhausted by the time it was done. So tired I forgot to ask for a free Toyota ballcap or coffee cup. Bottom line, I would definitely recommend this dealership and Jill Reenan.

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Jennifer Parnell did a great job of helping me get my new car. She identified a vehicle that was available and tracked it through the 6-week waiting period. She also searched for alternative vehicles that might arrive sooner or be less expensive. She worked with me on the price and helped with initial setup of the subscription services. So far I am happy with my purchase.

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I have taken my Corolla to Charles Maund for service since I moved to Austin in 2009 and have nothing but good things to say about their service department. I never felt like they were trying to over-recommend service or repairs or take advantage of me, and the work was completed when they said. This review and the rating has to do with the new car buying process I recently experience at Charles Maund. However, I'm going to approach this review from a slightly different angle, in that I'm going to talk about two things I learned from this experience. Why am I doing it this way? So that others won't make the same mistakes that I did. The first lesson learned is if you want to make sure the new car you're about to purchase, yes you've narrowed it down to the exact vehicle, had no issues before taking title to it then you’ll have to ask. Ask if any repairs were done on the car, ask if it came from another dealer and if so, ask if that dealer undertook any repairs on the vehicle. Sure it's under warranty, should it matter that it was repaired before you purchased it? Yes, I don't buy a brand new dishwasher that's been repaired, why would I buy a $25,000 new car if it's been repaired? (I will note there is an exception, a discount) The second lesson learned, if the car has more than 5 - 10 miles on the odometer, ask why. Because the Federal Trade Commission defines a used or demo vehicle as having been "driven more than the limited use necessary in moving or road testing a new vehicle prior to delivery to a consumer." I walked into Charles Maund to purchase a new car, not a demo car. (As with lesson one the exception is a discount.) I was sad, and surprised, that my excellent service department experience, over ten years, didn’t translate to my new car buying experience, but I have learned two valuable lessons for the next time.

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Shannon Brady was very nice, helpful and to the point. He was informative and patient with me making my decision. I did not feel pressured and he even got me into a type of Tundra I had not seen before. I will be recommending him to my friends and family.

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Totally Awesome Experience! Everyone was very nice and friendly. Our Salesman Chad was very through and pleasant to have helping with our purchase. Thanks Chad

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Everything was so quick with no beating around the bush. We were able to negotiate for a great price and everything was ready by the time I got in after my 5 hour drive. So pleasant.

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I made the decision on my lease on Monday afternoon after visiting the dealership and had the car by Monday night. I have owned or leased at least 25 cars (previously owned a courier business in NJ) so this was not my first rodeo. Everyone was helpful and knew I was not there to test drive,etc. or interested in wasting their time or mine. It was strictly a financial decision. The car was well detailed and Jon Porterfield reviewed the instrumentation in a timely manner. I would return for another lease as I have found Toyotas to be reliable and easy to maintain.

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J.p. went the extra mile to help us and was truly exceptional. He stayed at the dealership till 12:30 am to help us get our car. He was also nice and sincere.

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Mike Bui looks serious, but has a great attitude. Blane Langston is a fun guy to worth with. Brody Wixted has excellent sales skills, very knowledgable, and easy to approach. Jon Mora is wonderful sales. He went extra miles to get me all info I need to help me in car purchase decision making. I never purchased any car within 2 days, but I did at this dealership. I came in on Friday afternoon and came back the next day to pick up a new Sequoia. Thank you everyone at this dealership.

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Charles Maud was awesome throughout the process of me purchasing a new vehicle. Louis was informative and helpful with my search and willing to always look for the best option for me. He always had answers for my questions.

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