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Brooks Falzone
314 Reviews
314 Reviews of Brooks Falzone
November 06, 2018
Excellent service and knowledge. Talking with Brooks while shopping for a new CR-V sold me on Crown Honda. While I was there purchasing the new car Brooks scheduled my Ridgeline for s Talking with Brooks while shopping for a new CR-V sold me on Crown Honda. While I was there purchasing the new car Brooks scheduled my Ridgeline for service the following Monday for airbag replacement. I've tried several times at other dealers to schedule this repair, but the wait times were ridiculous based on part availability. Brooks had the part in stock and was able ensure the repair was completed efficiently on Monday. I won't take my Hondas anywhere else. Sure to recommend Crown to others I know. More
by Michael Cantrell
Other Employees Tagged: Michael Wolf
November 06, 2018
Awesome! Brooks was awesome! He helped me with my flat tire and got me in & out fast! I will definitely be back and recommend to all my friends! Brooks was awesome! He helped me with my flat tire and got me in & out fast! I will definitely be back and recommend to all my friends! More
by Hhiles3
October 30, 2018
Hands down the best of the best Brooks is a fantastic service representative. He is always so friendly and so helpful- really he makes a kinda tough thing (dealing with car maintenan Brooks is a fantastic service representative. He is always so friendly and so helpful- really he makes a kinda tough thing (dealing with car maintenance) a breeze! I just let him know I have time and he fits my car right in for the work it needs. I have a totally awesome experience every time I work with Brooks. Additionally he is personable and friendly so it makes getting my car worked on a pleasant experience (even when I owe money)! Thank you Brooks you are the best thanks for always being so friendly, working with my tight schedule and helping me keep my car on the road and in tip-top shape! More
by lisa
October 28, 2018
Service assistance for maintenance Brooks Falzone was my service coordinator at Crown Honda. He was cordial and efficient and promptly advised me of additional costs and service needs Brooks Falzone was my service coordinator at Crown Honda. He was cordial and efficient and promptly advised me of additional costs and service needs. I will certainly book my next service appointment with Mr. Falzone. More
by Agnes
Other Employees Tagged: James McLaughlin, Dawn Mechem
October 11, 2018
Love Crown Honda service Recently in for service and Brooks Falzone was my advisor and he was exceptional. he care enough to check in with me because I waited there and it wa Recently in for service and Brooks Falzone was my advisor and he was exceptional. he care enough to check in with me because I waited there and it was many hours and he found me a coupon because my service was pricey. He is personable and honest and cares, I have been coming to Crown Honda for 22 years! More
by patricia.123
October 04, 2018
Excellent Customer Service My car was having problems starting intermittently, and Brooks Falzone was the employee helping me. He was very kind, and went above and beyond to hel My car was having problems starting intermittently, and Brooks Falzone was the employee helping me. He was very kind, and went above and beyond to help me out. I was very appreciative. More
by AF Guy
October 03, 2018
My Honda was nearing the end of the lease and David helped David helped me with the paperwork, financing and making necessary changes to my insurance to transfer the leased vehicle to me (and the Bank). We ha David helped me with the paperwork, financing and making necessary changes to my insurance to transfer the leased vehicle to me (and the Bank). We had problems contacting the insurance company but our persistence paid off He is one a couple of good, caring salespeople in worked with More
by Retired LEO
Other Employees Tagged: David Miller, Jennifer Polizzi
October 01, 2018
Disorganized Unprofessional Terrible Service I had an appt and Bob greeted me rudely. No one helped me check in paperwork or shuttle service I was there for 45 minutes just to check in! I was tre I had an appt and Bob greeted me rudely. No one helped me check in paperwork or shuttle service I was there for 45 minutes just to check in! I was treated like I was invisible. After receiving no update nor help after 20 mins I had to walk into the service manager’s office just to get help! What are the staff members doing? Why is it my fault 3 service techs called in sick? I had called in two weeks advance to schedule this. It has now become a bigger inconvenience because I’m now late to my next appt because I was stuck here for almost an hour JUST TO CHECK IN More
by Crownhonda24
Other Employees Tagged: Michele Dessert, Daimara Morrill , Joe DeLuigi, Eduardo Diaz, Lynn Hair, James McLaughlin, Dawn Mechem, Mike Moser, Marsha Myers
September 26, 2018
Service Brooks is awesome! If you need service on your vehicle, make sure you ask for him. I don't usually write reviews but, he has always given me his time Brooks is awesome! If you need service on your vehicle, make sure you ask for him. I don't usually write reviews but, he has always given me his time when I had a quick question or a full out explination. More
by Slick3740
September 24, 2018
Recent Service with Brooks Falzone Brought my 2018 Accord in on Saturday 9/22/18 for routine service and again, had exemplary service from Brooks. He never disappoints and has always Brought my 2018 Accord in on Saturday 9/22/18 for routine service and again, had exemplary service from Brooks. He never disappoints and has always been a true professional!! It’s my great pleasure doing business with a Brooks!! He’s a true asset to Crown! More
by Chip808
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