Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone | Page 2

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

Contact Me
4.8
114 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

29 yrs, 3 mos

4.8

114 Reviews

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114 Reviews of Brooks Falzone

July 17, 2026

Dealership Rating
Employee Rating

Brooks was exceptional in solving my door latch problem and went above and beyond in helping me get home and had the car delivered to my home when finished. He will be my go to with Walker Ford! Thank you More

by MOMCOOKE35
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Jul 19, 2026

Walker Ford responded

Hi, It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

July 15, 2026

Dealership Rating
Employee Rating

The team at Walker FORD is the best I have ever worked with. My service advisor Brooks and my sales Expert Kevin have been with me through the purchase and service of two Raptors and 2 Mustangs. They are More

by lisapmp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Affrunti, Kevin Jewel, Jackson Hall, Stacy Bold , Austin with accessories is AWESOME

Jul 17, 2026

Walker Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Walker Ford Company. Please let us know if there is ever anything else we can do for you! Safe travels!

July 01, 2026

Dealership Rating
Employee Rating

Brooks was extremely helpful, professional, and overall friendly to work with. He is the reason I come back to Walker Ford and I specifically ask for him for any service needs. More

by JESSICA.RITZMANN814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Walker Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 24, 2026

Dealership Rating
Employee Rating

The experience at Walker Ford is always top notch. When I call for an appointment, I will ALWAYS ask that Brooks be my point of contact. He is a genuine and caring professional - not to mention a fan More

by lenalv65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Walker Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

June 22, 2026

Dealership Rating
Employee Rating

Brooks was extremely helpful, communicative, and professional. He got our car in and fixed in a timely manner while also dealing with going through a warranty for the repairs. More

by ALECBEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Walker Ford responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 21, 2026

Dealership Rating
Employee Rating

The new (at least to me) online scheduling system was great. Brookes was a fantastic service advisor. Brought up a recall I didn't know about. More

by Chuckwasson3
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Jun 22, 2026

Walker Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

June 16, 2026

Dealership Rating
Employee Rating

After a bit of miscommunication, the experience was excellent. Very friendly and professional. The replacement parts solved all the problems More

by Okobojijh
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Jun 17, 2026

Walker Ford responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2026

Dealership Rating
Employee Rating

Fantastic Communication was on point and timely. Brooks was also friendly and professional Highly recommend More

by Cementtruckmatt
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Jun 15, 2026

Walker Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Jun 15, 2026

Cementtruckmatt responded

You are very welcome !!

June 11, 2026

Dealership Rating
Employee Rating

The service was great happy every thing went well brooks was very good to work,with. More

by RICHLAROCHE
Workmanship
Service Time
Recommend Dealer
Yes
Jun 12, 2026

Walker Ford responded

Hello, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 10, 2026

Dealership Rating
Employee Rating

A simple oil change and alignment should never be a 4-hour job, especially when i had an appointment. I did request that the steering wheel be checked, as it had a strange, loose, clicking sensation. T More

by Austin C Sheldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2026

Walker Ford responded

Hi Austin, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to learn more. Please reach out to our Service Director, Vince Romano, at 727-240-1653 so we can better understand what occurred and work toward a resolution. Your satisfaction is important to us.

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