Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone | Page 3

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8
82 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

28 yrs, 8 mos

4.8

82 Reviews

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83 Reviews of Brooks Falzone

November 16, 2025

Dealership Rating
Employee Rating

Thank you Brooks for your expert diagnosis of our Explorer and to the service team! It now runs like it was new. Your experience is a real asset to Walker Ford. More

by Crose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thanks to the entire service team! Everyone is friendly and happy! When you treat people well and have a great leadership team you get happy dedicated staff.

Nov 17, 2025

Walker Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 14, 2025

Dealership Rating
Employee Rating

Service and communication were, clear, concise and accurate. Even, the service provided by the porter. More

by bill.doetsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Walker Ford responded

Hi, thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our service and communication. We are glad that our porter was able to deliver exceptional service to you. We truly value your business and look forward to serving you again in the future.

November 13, 2025

Dealership Rating
Employee Rating

Brooks was fantastic. Followed up on warranty issue, was knowledgable, and took care of problem quickly and efficiently while I waited. Waiting room was clean and comfor More

by mbradley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2025

Walker Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Walker Ford Company. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 09, 2025

Dealership Rating
Employee Rating

Staff is always friendly and knowledgeable. They work with me to find convenient times for maintenance & repairs. More

by Susan M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry in Body Shop

Nov 12, 2025

Walker Ford responded

Hi Susan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Walker Ford Company as your first choice for service!

October 23, 2025

Dealership Rating
Employee Rating

We bought our first Vehicle at walker ford in 1998 but let me tell you, it has gone down hill since then . More

by GNOTA365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Holcomb

Oct 27, 2025

Walker Ford responded

Hi, thank you for letting us know about your recent service experience with us. Here at Walker Ford Company, we are always looking for ways to improve. If you would be willing, please reach out to Debbie Bly at (207) 615-7266. We value your business and hope to hear from you.

September 22, 2025

Dealership Rating
Employee Rating

Brooks was great! Helped get a problem fixed that was difficult to identify. Kept me in the loop and was very kind. More

by mbrown61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Walker Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brooks here at Walker Ford Company! Safe travels!

September 21, 2025

Dealership Rating
Employee Rating

Walker Ford has done an excellent job for me and my family for the past 35 years of buying new vehicles from Walker Ford. I would rate the service department at five stars. No one touches my vehicles e More

by Michael lathrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Walker Ford responded

Hello Michael, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

September 18, 2025

Dealership Rating
Employee Rating

After a horrible experience at another Ford Dealer in 2022 I didn't even know if I wanted to buy another Ford. Since loving my Bronco I decided that I wanted to upgrade and chose Walker Ford since I had More

by freefly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Katt, Jackson Hall

Sep 21, 2025

Walker Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 15, 2025

Dealership Rating
Employee Rating

My service experience was good. I greatly appreciate the drop off and pick up service. More

by skip0731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2025

Walker Ford responded

Hi, We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

September 12, 2025

Dealership Rating
Employee Rating

We had a few bumps in the road. It took longer to get parts than expected. Recalls fior engine extended repairs. More

by Joanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2025

Walker Ford responded

Hi Joanb, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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