Bruce Hanson
Bruce Hanson at Flood Mazda

Bruce Hanson | Page 29

Service Advisor

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

Contact Me
4.9
365 Reviews

I started in the Auto Industry over 40 years ago and have been at Flood Mazda for 17 years. I recently transitioned from being the Shop Foreman here at Flood Mazda to take on the role of Service Advisor. I have first hand knowledge of what it takes to handle all of your automotive needs in a clear and methodical manner as well as can be an amazing resource for anyone that has questions about their vehicle or how to properly maintain it.

Dealership Experience

21 yrs, 11 mos

Industry Experience

43 yrs, 11 mos

Specialties & Trainings

Master Certified Mazda Technician with over 40 years of First Hand Experience

4.9

365 Reviews

Write a Review

365 Reviews of Bruce Hanson

February 23, 2023

Dealership Rating
Employee Rating

Great Service Department, expended time and resources to diagnose and resolve an issue with CX-5 ride performance. Special thanks to Bruce (service) and Rich (sales) for their time, patience, and considerat More

by imcmejd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Morra

Feb 27, 2023

Flood Mazda responded

Thank you for the review! We are happy to hear you are satisfied with your service! We hope to see you again in the future. Allie Deluca Customer Relations Specialist p. 401.284.4700 e. adeluca@floodauto.com w. www.floodmazda.com "Come Experience The Flood Way"

February 12, 2023

Dealership Rating
Employee Rating

Excellent service, always courteous, straight forward, reliable and prompt. They send a video of the work being done on your car with an update. Always satisfied with Flood Mazda. More

by SCLAR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Mary Harrison, Alyssa Johnson

Feb 13, 2023

Flood Mazda responded

Thank you so much for the continued support! We are grateful for your business. Allie Deluca Customer Relations Specialist p. 401.284.4700 e. adeluca@floodauto.com w. www.floodmazda.com "Come Experience The Flood Way"

January 24, 2023

Dealership Rating
Employee Rating

Very knowledgeable and cordial service team car was serviced in a timely manor and kept Cb lean More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha , Alyssa Johnson

Jan 25, 2023

Flood Mazda responded

Richard, Thank you for the review! We hope to see you again soon. Allie Deluca Customer Relations Specialist p. 401.284.4700 e. adeluca@floodauto.com w. www.floodmazda.com "Come Experience The Flood Way"

January 22, 2023

Dealership Rating
Employee Rating

Flood was so easy to work with. Great service, helpful staff, and we love our new Mazda! More

by Corinne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Russell Cunha, Cody Harvey, Steve Furtardo, Justis Noka , Alan from service was super helpful about troubleshooting wind noise from the roof rails.

Jan 23, 2023

Flood Mazda responded

Corinne, Thank you for taking the time to write us a review! We value your business and we are so pleased to hear you love your new Mazda! Allie Deluca Customer Relations Specialist p. 401.284.4700 e. adeluca@floodauto.com w. www.floodmazda.com "Come Experience The Flood Way"

January 04, 2023

Dealership Rating
Employee Rating

great experience! The staff was knowledgeable and kept me updated throughout the process. At the end of the scheduled service, I received a text with a video of the te More

by JOEL.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Mary Harrison, Alyssa Johnson

Jan 05, 2023

Flood Mazda responded

Joel, Here at Flood Mazda we strive to provide exceptional service for our customers both in the service and sales department. We appreciate each and every one of you. Thank you for leaving a detailed 5-star review and we hope to see you again soon! Allie Deluca Customer Relations Specialist p. 401.284.4700 e. adeluca@floodauto.com w. www.floodmazda.com "Come Experience The Flood Way"

January 04, 2023

Dealership Rating
Employee Rating

Found the folks at the dealership to be quite competent. The Service folks were excellent. More

by MORETTIDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Mary Harrison, Alyssa Johnson

Jan 05, 2023

Flood Mazda responded

We are pleased to hear you are satisfied with our staff! Thank you for your business and for taking the time to write a review. Allie Deluca Customer Relations Specialist p. 401.284.4700 e. adeluca@floodauto.com w. www.floodmazda.com "Come Experience The Flood Way"

December 23, 2022

Dealership Rating
Employee Rating

Waited 2 1/2 hours for 2 tires to be put on only to find out they didn’t even have the tires! More

by Mnts4
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2022

Flood Mazda responded

Hello MNTS4, Please allow me to introduce myself. My name is Russell Cunha and I am the general manager of Flood Mazda. I have read your review and it is a very big concern of mine, and I would like to address the issue with you personally and try to come up with a resolution that would have you feel like a valued customer which we strive in. At Flood Mazda it is our belief to have each customer have an exceptional experience. Please feel free to contact me at rcunha@floodauto.com. Or (401)284-4700 I thank you for your time and I look forward to hearing from you soon.

Dec 23, 2022

Mnts4 responded

Very disappointed

December 09, 2022

Dealership Rating
Employee Rating

Good service. I was expecting to get my car back on same day but thank you for giving an option to deliver next day at house More

by deveshmistry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Harvey, Joaquin Pangelian , Jason Palmari

Dec 09, 2022

Flood Mazda responded

Thank you so much for taking the time to write a review. We will always do our absolute best to take care of our customers whether it's in service or in our sales department. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

December 04, 2022

Dealership Rating
Employee Rating

Flood Mazda offers the very best service. We took our Mazda CX-9 in for an oil change and service. The work was completed in a timely manner and cleaned and washed. Everyone in the service de More

by Ronnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Furtardo , William Albro, Alyssa Johnson

Dec 08, 2022

Flood Mazda responded

We love our service team here at Flood Mazda. We are so glad you love them too. Thank you so much for your continued patronage. All the best, Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jguilbault@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

December 02, 2022

Dealership Rating
Employee Rating

Was disappointed with my 1st visit/oil change. 2 1/2 hour wait. No courtesy vehicles available and they didn't even wash or vac my car. Only after my prompting was the car washed and vacuumed minim More

by CBMCMANUS32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Furtardo , William Albro, Alyssa Johnson

Dec 02, 2022

Flood Mazda responded

Hello CMBMCMANUS324, Please allow me to introduce myself. My name is Russell Cunha and I am the general manager of Flood Mazda. I have read your recent review and I’m sorry your experience with Flood Mazda for your first oil change was anything less than exceptional. We pride ourselves and being able to give all of our customers an exceptional experience whether it’s in sales or in servicing your vehicle. Please feel free to reach out to me at our rcunha@floodauto.com or 401-284-4700 I would like the opportunity to make your past experience a better experience for the future. Thank you, Russell M Cunha.

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